Last week I sent one of my hospitality clients the perfect candidate for a Kitchen Manager position that she had available.  This guy had the exact experience that she was looking for, the candidate was excited about the idea of working for my candidate and I sent her the resume.  One hour later I received the response that every recruiter dreads hearing, “I already have that candidate from another recruiter”.   

I called the candidate and asked him why he hadn’t told me that he had another hospitality recruiter submit his resume to the client.  My candidate swore up and down that he hadn’t.  He said that he spoke to someone about a different position but nothing had come of it.  To his knowledge his other recruiter had not sent the client his resume.   I called my client to ask her who the recruiter was and tell her the story my candidate had told me. 

My client said that the recruiter who sent her the resume had a reputation for sending her candidates without the candidates being aware of it and she also said that she would not interview or hire this candidate because then she would have to pay the other recruiter a fee and she doesn’t like the other recruiter.  When I asked her why she works with him then, she said that she feared that he would take her people if she cut him off completely.   My candidate was devastated. 

The recruiting world is ever changing.  People have 100’s of options on how to find a job and some candidates try to use all of them at once.  They post their resume on Monster, CareerBuilder and Hot Jobs.  They apply to every job on Craig’s List that they see.  They use Linked in and Face Book to tell the world that they are unemployed. 

STOP!!!!!!           BREATH!!!!!!!   RELAX!!!!!!

As soon as you put your resume on online for the world to see, you become a commodity similar to coffee, not Starbucks or Dunkin, just coffee.  If you choose to apply to jobs where no company name is listed then you are applying to a database somewhere in the world that will hold, reuse and possibly sell your information.  If you choose to engage with a recruiter who doesn’t tell you the name of the company that they are sending your resume to, RUN.   

The good news is there are people out there who can help you.  Look for a CPC certified hospitality recruiter who has the knowledge and ethics to get you the results that you are looking for.  These recruiters have sworn an oath the keep your information confidential, to follow the laws of the United States of America and to serve your best interests.  To find one in your area, visit www.geckohospitality.com .

Not getting calls on your resume quicker than you expected?

Are you finding that recruiters tell you they’ll  call you right back only to never receive a call?

Don’t think there’s a blacklist floating around within the restaurant industry? Think Again!

Getting your resume blacklisted is easier than tying your shoes however getting removed is just the opposite. This can be devestating if you are hunting for restaurant jobs, and trying to build a management restaurant career. You have a better chance of having 8-track tapes coming back and becoming “cool” before getting back the respect you rightfully deserve. Will anyone divulge the names contained within this “so-called” blacklist and why? Of course not!  But remember that recruiters within the hospitality industry have feelings accompanied with big egos.

Believe it or not, restaurant recruiters stay connected in one way shape or form and talk more openly than Howard Stern at a wet t-shirt contest. I’ve been recruiting  for fifteen years and if you want to keep your name off of any blacklist, let me give you some advice on how to keep your name and reputation safely tucked away:

1. Never interview with a company to gain leverage on your current employer for a raise or counter offer. Accepting a counter offer from your current employer is the ultimate sin!
2. Never blow off an interview. If you’re not interested in the company, politely decline via voice or email 24 hours before your scheduled time.
3. Never accept a position with a new employer, determine a start date and fail to show up on your first day of work. Bottom line… you’ve wasted everyone’s time!
4. If you’ve left your current employer, never tell the recruiter that you’re still employed. Tell one lie you might as well tell ten more!
5. 95% of all employers do a background check. If your credit stinks- Be Honest! If you have a DUI- Be Honest! If your driver’s license is suspended- Be Honest! In many circumstances being forthcoming pays dividends.

Remember that job interviewing is a two way street. (This is especially true with restaurant jobs. Anyone building a restaurant career needs to pay attention to this advice.)  Simply put you receive a “Dear John” letter that you’re not a fit for the company  or you withdraw your name and accept a position that offers better opportunities. Bottom line if you’re “pretty” happy where you’re presently at, stay there and find a way to make it work! Interviewing is a serious business and should not be taken for granted. Take my word that recruiters NEVER forget a name and certainly never forgive….Period!

One of the most common mistakes that I come across is also one of the most missed opportunities in an interview. EVERY interviewer undoubtedly wraps up their questioning with this final question “Do you have any questions for me?”.

I ask this same question to every candidate that I speak to and the most replied response is “No, you’ve already answered all of my questions” or “I can’t think of any at this time”. 

In my debriefing of candidates after interviews, I always ask how they answered this question when asked. If they give me one of the above responses, I know the interview did not go as well as they may think. So now I always make sure to prepare candidates for this moment. It is EXTREMELY important that when asked, you have some well thought out questions to ask the interviewer. If not, it shows a lack of preparation for the interview, an apathy for the company or the position, and a general disinterest for the interviewer and the information they have to offer at this stage of the process.

A job interview is a two way street. It gives the company representative a chance to get to know you, but it also gives you a chance to get to know the company to see if it is going to meet your needs both culturally and monetarily. There is no way a person can impart all of the necessary information for making an intelligent decision without being asked questions.

Some of the better examples of good responses to this question that I have heard are “What drew you to this company in the first place?” or “What is it about this company that has kept you here so long and/or makes you happy?”. These questions turn the table onto the interviewer and forces them to open up to you about themselves, plus you gain valuable insight into the culture of the company. You should also ask questions about unit growth and advancement opportunities. These show your desire to be there for the long haul. Any questions that are probing and open ended and reflect your desire to gather important information are worth asking.

At a minimum, you should have at least three to four questions prepared in advance. And you should also be thinking of questions as you go through your interview to ask at the end also. Again make sure your questions are open-ended and well thought out. Remember this is an opportunity for you to gain valuable insight for making a decision further on in the process AND a chance for you to show your desire and enthusiasim towards the company and the position. I’ve seen bad interviews be turned around at this point just by asking the right questions.

So good luck and “Be Prepared”.

Gecko Hospitality is pleased to welcome Billy Gilson as its new Franchise Partner for the states of Oklahoma and New Mexico. 

 Billy joined Gecko Hospitality in April of 2010.  Billy started his career at the age of 14 bussing tables at a family owned establishment.  Throughout Billy’s professional career, he has worked up the ranks at well know restaurant organizations  such as Pappasitos, Texas Roadhouse, la Madeleine’s and most recently held the title of Senior Manager at The Grand Lux Café.  Billy has spent many years developing skills that have allowed him the ability to identify and develop candidates within his restaurant organizations.   Billy is excited about utilizing those human resources and recruiting skills to match the right candidate with the right client.

Gecko Hospitality is excited with the skills Billy Gilson brings to the table and the amount of enthusiasm and passion he has for the hospitality industry.

Billy is married to his wife Melanie who is a first grade teacher.   Billy has two daughters, Taylor and Kami and a son Zachary. Billy’s passions include spending time with his family, wood working, playing golf with his son and brother but most of all loves watching his beloved Dallas Mavericks and Cowboys.

Great information for all Restaurant Managers and really anyone in a supervisory position in any business: http://bit.ly/Leadership11

Have you looked at the job openings on Gecko Hospitality recently?  You should!

After many years in the hsopitality recruiting business, I’ve learned that candidates often lack preparation when facing a career transition or job change.

Here are six simple steps to take before an interview to help you land the job.

1. Prepare Your Story
Throughout your hospitality career, you may pursue different directions. Be prepared to discuss the reasons for which you’re taking your career in a certain direction.

Organize talking points that help you tell your story. It’s important to touch on reasons why you may have left a company without bashing your former co–workers or supervisors. Explain with confidence the reason that you are making or have made a career change.

Remember that a lack of conversation reflects lack of interest. Be prepared to incorporate the storyline of your background into their organizational challenges.

2. Calculate Your Compensation
Know the difference between your needs, your value to the company, and market trends. Your financial needs are of no importance to the hiring manager or the hiring company. They care about your success, but they are not accountable for your financial responsibilities.

Investigate the market trends for the position for which you’re interviewing. The dollar amount is usually defined by what the market will bear for your position. This information can be collected from a variety of websites and market research. Keep in mind that this will also depend on the company’s size, revenues, headcount, geographic location, etc.

The value that you bring to the company is one that only you can define and present to your prospective employer. This will be based upon your demonstrated experience as determined by contributions you’ve made in previous roles. Capture and reflect revenues that you generated, incorporate costs and expenses that you managed, and/or numbers of people or clients that you have supported.

Understand acronyms such as OTE and MBO.

• OTE = On Target Earnings. This is what your total compensation package is, including annual base salary, bonuses etc.
• MBO = Management by Objective. This is typically used to identify a percentage of your annual base and may be paid quarterly or once a year.

3. Articulate Your Value
You need to be able to address the value that you bring to the company. Be prepared to share your skills and accomplishments and discuss how they benefit the company. Articulate these accomplishments in a problem–action–results sequence.

• Problem – This will reflect the specific problem, challenge, or situation that you are faced with. The way you would describe this is in the form of an overview or summary.
• Action – This represents the steps that you took to address the problem, challenge, or situation. Describe the methodology that you followed to drive results and deliverables.
• Results – This is where you define the success or accomplishment of your action. Use this as an opportunity to share how you evaluate the end result.

4. Determine Your Commute Threshold
Estimate how far are you willing to commute to get to work every day. Some candidates will use this threshold to represent miles and some will use it to measure total road time.

5. Determine Your Willingness to Travel
This will usually depend on the position for which you’re applying. Your previous experiences with work travel will be a true indicator to consider. You should also carefully consider the impact that this will have on your family and personal lifestyle.

6. Articulate Your Management Style
Be prepared to share and discuss the environment or culture where you can be the most productive. Are you most effective in a chaotic, fast–paced, high–stressed environment? Do you bring a calming influence in a chaotic setting? Are you detail oriented, driven by reports in a micro–managed structure? Be prepared to describe your typical activity in a normal work day.

If you do your homework well, you will be extraordinarily successful in your job interview. It will become easy for you to open new doors of opportunity toward landing the job of your dreams! Go get ‘em!

Spring is a time for renewal and rebirth. The daffodils are blooming, in Washington DC they are getting ready for the Cherry Blossoms.  The last frost has left most of the country and its time to get back outside.

It is also time to help others. By donating blood to the American Red Cross you are able to help save the lives of three people. Please think about supporting your local blood drive. The Red Cross needs yours help.

I donate blood every two months (over 40 pints to date) and I hope you will join me in setting some time aside fro this good deed.

As a restaurant GM I regularly sponsored all the blood drives in my immediate area. We brought platters of appetizers for the blood drive workers and had a coupon to give to every person who donated.  It was great to see some of the donors come in, that evening, for dinner.

This is a great way to get your name out in the community, but more so a great way to support a great cause.  Please sign up to donate blood today!

www.pleasegiveblood.org