Are you looking for a job? You have to use your body!
by Robert Ordona, for Yahoo! HotJobs
Savvy job seekers know how important choosing the right words is when we communicate with prospective employers–but what about nonverbal communication?

“You could be saying how great you are,” says image consultant and “Hello Job! How to Psych Up, Suit Up, & Show Up” author Alison Craig, “but your body could be giving your true feelings away.” Mark Bowden, the author of “Winning Body Language” agrees with Craig–and with the highly regarded Mehrabian communication study, which found that if what’s coming out of your mouth doesn’t match what your body is saying, your audience is more likely to believe your body.

Here’s some expert advice on how to effectively let your body do the talking in a job interview:

Making a great entrance to the job interview

Craig and Bowden agree that the interview starts even before you get to the job interview room: “You don’t know who could be in the parking lot with you, looking at you from a window, or standing next to you in the elevator,” says Craig. “Your body should tell anyone who might be watching that you’re confident and calm. It’s not the time to be frantically searching through your portfolio for printouts of your resume.”

Show your good side to he recruiter

Hiring managers often ask receptionists for their take on job seekers who come to the office for interviews, so Bowden suggests letting them observe you without letting on that you know they’re watching. “Sit with your profile to them,” he says. “It makes them feel comfortable, and if they’re comfortable, they’re more likely to form a good impression.”

Craig suggests trying to predict the direction your interviewer will come from, so you can sit facing that direction. It’ll make the greeting more graceful.

Recruiters Look for First impressions

While waiting, don’t hunch your shoulders or tuck your chin into your chest, which will make you seem closed off. Sit with your back straight and your chest open–signs that you’re confident and assertive. “But don’t take this to the extreme,” cautions Bowen. “Elongating your legs or throwing your arm across the back of the chair can make you appear too comfortable, even arrogant.”
Also, says Craig, don’t have so much stuff on your lap that you’re clumsily moving everything aside when you’re called. You want to rise gracefully, without dropping things, so you can smoothly greet the person coming to get you.

Shake it–don’t break it

Job interviews mean handshakes–so what are the secrets to the perfect handshake? The overly aggressive shake (or “death grip,” as Craig calls it) can be as off-putting as the limp handshake, so practice with a friend before the interview to find the right balance.
You’re going to be shaking with your right hand, so prepare by arranging your belongings on your left side. Offer your hand with the palm slightly up so that your interviewer’s hand covers yours. “It’s a sign that you’re giving them status,” says Bowden. And never cover the other person’s hand with the hand you’re not shaking with–it can be interpreted as a sign of domination.

Important steps to the job interview

The walk to the job interview is the perfect time to use body language: “Always follow that person, whether the person is the hiring manager or an assistant, to show you understand the protocol. You’re saying, I’m the job candidate, and you’re the company representative–I follow your lead.’” Bowen adds that you should try to “mirror” that person’s tempo and demeanor. “It shows you can easily fit into the environment.”

Susan Adams,

If you’re a single parent with five kids, or caring for a gravely ill relative, or dealing with a serious medical condition–what do you say and when?

You’re interviewing for a job and you know you may need time away from the office to care for your children, or for your terminally ill mother, or for your own serious medical condition. What and when do you tell your potential boss? Vicki Brackett, who runs Make It Happen for Women, a firm in Denver that professes to do “job search makeovers,” takes a hard-line stance. “You never tell an employer,” she says emphatically. “Never. Not until you’ve been there a while.”

Especially in this job market, she adds. The competition for jobs is so fierce that employers will always go for the candidate they believe can work the longest and hardest. “What employer wants to hire someone who’s not going to be there?” she asks.

What To Reveal During Your Job Search

Many job seekers, especially women, want to find a job that fits their life, rather than the other way around, Brackett says: “What women want most is a culture that works for them. They make the mistake of thinking that other women are going to understand, or that employers will care. It could be that the woman who’s interviewing you barely got to work in the morning because of problems at home. She doesn’t want to hire someone who has problems at home too.”

Brackett advises that as a job candidate you focus on proving your value to an employer, not only throughout the job search but even in the first months on the job. Some companies don’t firm up their hires until an initial trial period of 90 days has come to a close. Only then should the employee consider asking for flextime. Frame the request by describing how it will benefit the company. “You should say, ‘It’s something that can help me be more effective,’” Brackett advises. “Every discussion should be about the company.”

Stay away from chatter about your personal life, including seemingly harmless topics, she also advises. Even if you just returned from a fabulous two-week honeymoon in Italy, keep that to yourself. “The boss may think, here’s someone who takes long, expensive vacations. She’s going to want a lot of time off.”

Though it may seem a smart move to form a personal bond with an interviewer, avoid the temptation, Brackett says. A harried employer can view even do-gooding work outside the office as a liability these days, she adds. “If you say you’ve been out banging nails for Habitat for Humanity, the employer might think, she’s going to want time off to do that.” Only bring up non-work subjects if you’ve done your homework and you know, for instance, that the company encourages employees to do volunteer jobs.

Keep in mind that employers are forbidden by law to ask most personal questions. Kathleen McKenna, a partner in the labor practice at the law firm Proskauer Rose, says that both federal and local statutes forbid job interviewers from asking about marital or family status, or about medical conditions. The only exception comes when a medical condition may directly affect the candidate’s ability to do the job. “If someone comes in in a wheelchair and you’re hiring for a pole-vaulting position, then you can ask, ‘Exactly how do you see this working for you?’” McKenna says.

Not all career coaches agree with Brackett’s zero-disclosure policy. Win Sheffield, a coach in New York City, says, “The way I look at the job interview process, it’s about three things: Can you do the job, is it a job you want, and will you fit at the company.” If you realize during the search process that a special medical condition or family circumstance will make for a bad fit, then speak up, Sheffield says, or at least be honest with yourself. If you don’t, you may wind up feeling you betrayed yourself–or your employer may feel you betrayed her.

Anita Attridge, a New Jersey career coach, says she has counseled candidates with special circumstances about grappling with whether they may in fact need a part-time, rather than full-time, position. Nowadays full-time really means full-time, she points out. “The expectation is that you come in and you’re immediately ready to go,” she says. “Everyone has really tightened down their head counts. They don’t have the option to accommodate people’s special needs.”

You may have heard the horror stories—job hunters who take phone calls or text during an interview, or bring out a sandwich and start chomping, or brush their hair, or worse. You wouldn’t do any of those things, would you? Of course not.

But there are tons of other job interview
no-no’s you may not have thought of. Or that you’ve forgotten. The job hunting trail is long and arduous, and a little refresher course can’t hurt. So for your edification and enjoyment, here are 50 (yes, 50!) of the worst and most common job interview mistakes:

1. Arriving late.
2. Arriving too early.
3. Lighting up a cigarette, or smelling like a cigarette.
4. Bad-mouthing your last boss.
5. Lying about your skills/experience/knowledge.
6. Wearing the wrong (for this workplace!) clothes.
7. Forgetting the name of the person you’re interviewing with.
8. Wearing a ton of perfume or aftershave.
9. Wearing sunglasses.
10. Wearing a Bluetooth earpiece.
11. Failing to research the employer in advance.
12. Failing to demonstrate enthusiasm.
13. Inquiring about benefits too soon.
14. Talking about salary requirements too soon.
15. Being unable to explain how your strengths and abilities apply to the job in question.
16. Failing to make a strong case for why you are the best person for this job.
17. Forgetting to bring a copy of your résumé and/or portfolio.
18. Failing to remember what you wrote on your own résumé.
19. Asking too many questions.
20. Asking no questions at all.
21. Being unprepared to answer the standard questions.
22. Failing to listen carefully to what the interviewer is saying.
23. Talking more than half the time.
24. Interrupting your interviewer.
25. Neglecting to match the communication style of your interviewer.
26. Yawning.
27. Slouching.
28. Bringing along a friend, or your mother.
29. Chewing gum, tobacco, your pen, your hair.
30. Laughing, giggling, whistling, humming, lip-smacking.
31. Saying “you know,” “like,” “I guess,” and “um.”
32. Name-dropping or bragging or sounding like a know-it-all.
33. Asking to use the bathroom.
34. Being falsely or exaggeratedly modest.
35. Shaking hands too weakly, or too firmly.
36. Failing to make eye contact (or making continuous eye contact).
37. Taking a seat before your interviewer does.
38. Becoming angry or defensive.
39. Complaining that you were kept waiting.
40. Complaining about anything!
41. Speaking rudely to the receptionist.
42. Letting your nervousness show.
43. Overexplaining why you lost your last job.
44. Being too familiar and jokey.
45. Sounding desperate.
46. Checking the time.
47. Oversharing.
48. Sounding rehearsed.
49. Leaving your cell phone on.
50. Failing to ask for the job.

Karen Burns is the author of the illustrated career advice book The Amazing Adventures of Working Girl: Real-Life Career Advice You Can Actually Use, recently released by Running Press.

Here are the keys to successful phone interviewing. Follow these simple rules and you should achieve success in this important phase of job-hunting.

• Do give accurate and detailed contact information in your cover letter so your interviewers can easily connect with you.
• When in job-hunting mode, don’t have a disproportionately silly or long greeting on your answering machine or voicemail.
• Do ensure that household members understand the importance of phone messages in your job search.
• Do know what job you are interviewing for.
• Do practice, if possible. Have a friend call you to do a mock phone interview so you get the feel of being interviewed over the phone.
• When being interviewed by phone, do make sure you are in a place where you can read notes, take notes, and concentrate.
• If you cannot devote enough time to a phone interview, do suggest a specific alternate time to the recruiter. It’s often best to be the one who calls back so you can be mentally prepared.
• Do consider using a phone interview log.
• Do consider keeping some note cards or an outline in front of you to remind yourself of key points you want to cover with the interviewer. You don’t want your responses to sound scripted, but you don’t want to fumble for important points either. Do also have your resume in front of you so you can remember highlights of your experience and accomplishments.
• Do ensure that you can hear and are being clearly heard.
• Do consider standing when being interviewed on the phone. Some experts say you’ll sound more professional than if you’re slouching in an easy chair.
• Do consider dressing nicely for the phone interview. It may sound silly since the interviewer can’t see you, but you really will project a more professional image if you’re dressed for the part instead of wearing, for example, a ratty bathrobe.
• Don’t feel you have to fill in the silences. If you’ve completed a response, but the interviewer hasn’t asked his or her next question, don’t start babbling just to fill in airtime. Instead, ask a question of your own related to your last response.
• Do create a strong finish to your phone interview with thoughtful questions.
• Don’t panic if you have special needs. If you are hearing-impaired, for example, phone interviews are still possible.
• Don’t snuffle, sneeze or cough. If you can’t avoid these behaviors, say “excuse me.”
• Don’t chew gum or food, or drink anything noisy.

Last week I sent one of my hospitality clients the perfect candidate for a Kitchen Manager position that she had available.  This guy had the exact experience that she was looking for, the candidate was excited about the idea of working for my candidate and I sent her the resume.  One hour later I received the response that every recruiter dreads hearing, “I already have that candidate from another recruiter”.   

I called the candidate and asked him why he hadn’t told me that he had another hospitality recruiter submit his resume to the client.  My candidate swore up and down that he hadn’t.  He said that he spoke to someone about a different position but nothing had come of it.  To his knowledge his other recruiter had not sent the client his resume.   I called my client to ask her who the recruiter was and tell her the story my candidate had told me. 

My client said that the recruiter who sent her the resume had a reputation for sending her candidates without the candidates being aware of it and she also said that she would not interview or hire this candidate because then she would have to pay the other recruiter a fee and she doesn’t like the other recruiter.  When I asked her why she works with him then, she said that she feared that he would take her people if she cut him off completely.   My candidate was devastated. 

The recruiting world is ever changing.  People have 100’s of options on how to find a job and some candidates try to use all of them at once.  They post their resume on Monster, CareerBuilder and Hot Jobs.  They apply to every job on Craig’s List that they see.  They use Linked in and Face Book to tell the world that they are unemployed. 

STOP!!!!!!           BREATH!!!!!!!   RELAX!!!!!!

As soon as you put your resume on online for the world to see, you become a commodity similar to coffee, not Starbucks or Dunkin, just coffee.  If you choose to apply to jobs where no company name is listed then you are applying to a database somewhere in the world that will hold, reuse and possibly sell your information.  If you choose to engage with a recruiter who doesn’t tell you the name of the company that they are sending your resume to, RUN.   

The good news is there are people out there who can help you.  Look for a CPC certified hospitality recruiter who has the knowledge and ethics to get you the results that you are looking for.  These recruiters have sworn an oath the keep your information confidential, to follow the laws of the United States of America and to serve your best interests.  To find one in your area, visit www.geckohospitality.com .

Not getting calls on your resume quicker than you expected?

Are you finding that recruiters tell you they’ll  call you right back only to never receive a call?

Don’t think there’s a blacklist floating around within the restaurant industry? Think Again!

Getting your resume blacklisted is easier than tying your shoes however getting removed is just the opposite. This can be devestating if you are hunting for restaurant jobs, and trying to build a management restaurant career. You have a better chance of having 8-track tapes coming back and becoming “cool” before getting back the respect you rightfully deserve. Will anyone divulge the names contained within this “so-called” blacklist and why? Of course not!  But remember that recruiters within the hospitality industry have feelings accompanied with big egos.

Believe it or not, restaurant recruiters stay connected in one way shape or form and talk more openly than Howard Stern at a wet t-shirt contest. I’ve been recruiting  for fifteen years and if you want to keep your name off of any blacklist, let me give you some advice on how to keep your name and reputation safely tucked away:

1. Never interview with a company to gain leverage on your current employer for a raise or counter offer. Accepting a counter offer from your current employer is the ultimate sin!
2. Never blow off an interview. If you’re not interested in the company, politely decline via voice or email 24 hours before your scheduled time.
3. Never accept a position with a new employer, determine a start date and fail to show up on your first day of work. Bottom line… you’ve wasted everyone’s time!
4. If you’ve left your current employer, never tell the recruiter that you’re still employed. Tell one lie you might as well tell ten more!
5. 95% of all employers do a background check. If your credit stinks- Be Honest! If you have a DUI- Be Honest! If your driver’s license is suspended- Be Honest! In many circumstances being forthcoming pays dividends.

Remember that job interviewing is a two way street. (This is especially true with restaurant jobs. Anyone building a restaurant career needs to pay attention to this advice.)  Simply put you receive a “Dear John” letter that you’re not a fit for the company  or you withdraw your name and accept a position that offers better opportunities. Bottom line if you’re “pretty” happy where you’re presently at, stay there and find a way to make it work! Interviewing is a serious business and should not be taken for granted. Take my word that recruiters NEVER forget a name and certainly never forgive….Period!

One of the most common mistakes that I come across is also one of the most missed opportunities in an interview. EVERY interviewer undoubtedly wraps up their questioning with this final question “Do you have any questions for me?”.

I ask this same question to every candidate that I speak to and the most replied response is “No, you’ve already answered all of my questions” or “I can’t think of any at this time”. 

In my debriefing of candidates after interviews, I always ask how they answered this question when asked. If they give me one of the above responses, I know the interview did not go as well as they may think. So now I always make sure to prepare candidates for this moment. It is EXTREMELY important that when asked, you have some well thought out questions to ask the interviewer. If not, it shows a lack of preparation for the interview, an apathy for the company or the position, and a general disinterest for the interviewer and the information they have to offer at this stage of the process.

A job interview is a two way street. It gives the company representative a chance to get to know you, but it also gives you a chance to get to know the company to see if it is going to meet your needs both culturally and monetarily. There is no way a person can impart all of the necessary information for making an intelligent decision without being asked questions.

Some of the better examples of good responses to this question that I have heard are “What drew you to this company in the first place?” or “What is it about this company that has kept you here so long and/or makes you happy?”. These questions turn the table onto the interviewer and forces them to open up to you about themselves, plus you gain valuable insight into the culture of the company. You should also ask questions about unit growth and advancement opportunities. These show your desire to be there for the long haul. Any questions that are probing and open ended and reflect your desire to gather important information are worth asking.

At a minimum, you should have at least three to four questions prepared in advance. And you should also be thinking of questions as you go through your interview to ask at the end also. Again make sure your questions are open-ended and well thought out. Remember this is an opportunity for you to gain valuable insight for making a decision further on in the process AND a chance for you to show your desire and enthusiasim towards the company and the position. I’ve seen bad interviews be turned around at this point just by asking the right questions.

So good luck and “Be Prepared”.

After many years in the hsopitality recruiting business, I’ve learned that candidates often lack preparation when facing a career transition or job change.

Here are six simple steps to take before an interview to help you land the job.

1. Prepare Your Story
Throughout your hospitality career, you may pursue different directions. Be prepared to discuss the reasons for which you’re taking your career in a certain direction.

Organize talking points that help you tell your story. It’s important to touch on reasons why you may have left a company without bashing your former co–workers or supervisors. Explain with confidence the reason that you are making or have made a career change.

Remember that a lack of conversation reflects lack of interest. Be prepared to incorporate the storyline of your background into their organizational challenges.

2. Calculate Your Compensation
Know the difference between your needs, your value to the company, and market trends. Your financial needs are of no importance to the hiring manager or the hiring company. They care about your success, but they are not accountable for your financial responsibilities.

Investigate the market trends for the position for which you’re interviewing. The dollar amount is usually defined by what the market will bear for your position. This information can be collected from a variety of websites and market research. Keep in mind that this will also depend on the company’s size, revenues, headcount, geographic location, etc.

The value that you bring to the company is one that only you can define and present to your prospective employer. This will be based upon your demonstrated experience as determined by contributions you’ve made in previous roles. Capture and reflect revenues that you generated, incorporate costs and expenses that you managed, and/or numbers of people or clients that you have supported.

Understand acronyms such as OTE and MBO.

• OTE = On Target Earnings. This is what your total compensation package is, including annual base salary, bonuses etc.
• MBO = Management by Objective. This is typically used to identify a percentage of your annual base and may be paid quarterly or once a year.

3. Articulate Your Value
You need to be able to address the value that you bring to the company. Be prepared to share your skills and accomplishments and discuss how they benefit the company. Articulate these accomplishments in a problem–action–results sequence.

• Problem – This will reflect the specific problem, challenge, or situation that you are faced with. The way you would describe this is in the form of an overview or summary.
• Action – This represents the steps that you took to address the problem, challenge, or situation. Describe the methodology that you followed to drive results and deliverables.
• Results – This is where you define the success or accomplishment of your action. Use this as an opportunity to share how you evaluate the end result.

4. Determine Your Commute Threshold
Estimate how far are you willing to commute to get to work every day. Some candidates will use this threshold to represent miles and some will use it to measure total road time.

5. Determine Your Willingness to Travel
This will usually depend on the position for which you’re applying. Your previous experiences with work travel will be a true indicator to consider. You should also carefully consider the impact that this will have on your family and personal lifestyle.

6. Articulate Your Management Style
Be prepared to share and discuss the environment or culture where you can be the most productive. Are you most effective in a chaotic, fast–paced, high–stressed environment? Do you bring a calming influence in a chaotic setting? Are you detail oriented, driven by reports in a micro–managed structure? Be prepared to describe your typical activity in a normal work day.

If you do your homework well, you will be extraordinarily successful in your job interview. It will become easy for you to open new doors of opportunity toward landing the job of your dreams! Go get ‘em!

Spring’s here, We always talk about spring cleaning at the restaurant, dusting artifacts, redoing landscaping and exterior painting.

How does your restaurant resume look? Maybe it’s time to dust it off and make sure it is ready to send out to prospective employers.

Some of the details you might want to check;
Are dates of employment correct?
Do you have your current employment listed?
Phone number, address and e-mail all correct?

Do you have a current list of references? Often, when we ask for references we find there are incorrect phone numbers or e-mail addresses. Getting in touch with your references is very important for us. More and more we are asked to have reference checks completed along with submitting your resume.

What are your references going to say about you? When was the last time you spoke to your references? It would be great to give them a call and get back in touch. Having a recent discussion with a reference will help remind them what a great manager you were.

Why should you have your resume fresh and ready to go? In the past month I have had calls from 2 long tenured GM’s who found themselves suddenly out of work. One manager was placed quickly, he had his resume ready to go and had great references who spoke very highly of him.

So, dust off that resume, don’t post it or update it on Monster or Career Builder!! Mistakes can happen and your resume could suddenly appear on line without your knowledge.

Great video from “Howdini – get yourself a gru”

Website that provides a variety of information.

This video is by  Carolyn Bigda, Money Magazine check it out – How to prepare for a job interview

• Dress appropriately and conservatively. Suits are safe.

• Shake hands firmly.

• Make eye contact.

• Develop a sales pitch about yourself. Use specific examples of your work and mention key points that will appeal to your interviewer.

• Practice this sales pitch until it’s routine and easy to deliver calmly and with sincerity.

• If you were fired from your last job, be honest, but positive. No negative remarks about the former employer.

• Say you’re looking for the next opportunity, the place to take the next step in your career, or that you’re looking to apply your skills in a different way.