So what if you make a hiring mistake? Here’s how to beat analysis paralysis.
By April Joyner | Nov 1, 2011

Any job seeker knows from experience how much first impressions matter. In fact, they probably matter too much. A single interview, after all, rarely uncovers enough information to determine whether someone would be a good employee. To compensate for this shortcoming, many entrepreneurs follow the adage to hire slowly, fire fast. But hiring too slowly can be just as counterproductive as making a snap judgment, especially when entrepreneurs tack additional steps onto the interview process without clear objectives in mind.

Gary Jaffe, CEO of The Booksource, a St. Louis-based distributor of schoolbooks with 135 employees, made that mistake last fall when he began looking for a new sales director. The search ended up taking five months—two months longer than the contract period for the recruiter he enlisted. Each candidate was required to go through two personality assessments and about four hours’ worth of interviews, meeting with each of the company’s three managers. After sitting in on each interview, Jaffe privately questioned the candidates he found promising. His impressions of candidates would often start out positive but deteriorate as the interviews dragged on. “In the first two hours, I would have absolutely hired this person,” says Jaffe. “By lunch, he was questionable.”

There are many reasons entrepreneurs prolong the hiring process. For starters, adding employees at a small company is tricky. “Once you insert a new person into the mix, you change the team’s dynamics completely,” says Lanny Goodman, CEO of Management Technologies, an Albuquerque-based firm that trains entrepreneurs in management techniques. Previous hiring mistakes can also cause entrepreneurs to drag their feet: Because they second-guess their opinions, entrepreneurs add extra rounds of interviews and assessments.

That was the case for Jaffe. After firing two of the company’s executives, he had begun to doubt his ability to make good hiring decisions. “It’s so frustrating when you get it wrong,” says Jaffe. “It takes so much effort to fit this person, and you say, ‘Why is this not working?’ ” He was determined to get it right this time.

One of the most promising applicants for the sales director position was referred by a trusted source. Jaffe’s father, Sandy, who founded The Booksource and had been its CEO, had met the candidate in a business mentoring group. But despite the family recommendation, personality tests, and rounds of interviews, Jaffe was still unsure. So he invited the candidate out to dinner. After an evening of polite small talk and Southwestern cuisine, Jaffe finally made an offer.

But even after all that, Jaffe is again trying to fill the position. Less than three weeks after the sales director joined the company, Jaffe fired him.

No matter how many times you interview candidates, there’s no way to accurately predict how well they will perform. Entrepreneurs who drag out the hiring process put off the ultimate test of a candidate: time on the job. Plus, as the months pass and pressure mounts to fill critical positions, entrepreneurs sometimes find themselves making the same hasty decisions they sought to avoid in the first place.
Treatment:

Set clear objectives for each stage of the interview process. Make sure follow-up interviews aren’t rehashing the same discussions from previous meetings.

Limit the number of people evaluating candidates. It’s wise to seek a second opinion, but involving more than two or three other managers can make it difficult to get a clear assessment.

Trust your instincts. As the hiring process drags on, you are more likely to ignore red flags.

It’s difficult to be optimistic about the bleak job market when , unemployment is stuck at around 9.1 percent but a survey just released by employment services firm ManpowerGroup offers hope for job seekers in many places around the country.

The survey reveals that the metropolitan area with the most optimistic forecast of all for hiring this fall is San Antonio, Texas, and there’s also the good news that employers in 45 states expect the bleak employment picture to perk up. In fact, hiring managers in dozens of metropolitan areas anticipate considerable increases in hiring, while others present a darker forecast.

ManpowerGroup surveyed more than 18,000 employers in 100 metropolitan areas to find out who’s hiring, who’s firing and who plans to maintain their current staff levels in the fourth quarter of 2011, October through December. Of the surveyed employers, 16 percent anticipate an increase in staffing levels in their hiring plans, while 11 percent expect a decrease in payrolls. The difference between those numbers provides what ManpowerGroup calls a net employment outlook of 5 percent–or 7 percent when seasonally adjusted, which is still up from 6 percent for the same period last year, but down slightly from last quarter. Seventy percent of employers expect no change in their staffing, and the final 3 percent of employers are uncertain.

Forbes.com slideshow: The best and worst cities for jobs right now While the outlook is positive overall, the one-point drop from the third quarter is the first decrease in nine quarters. “The numbers are not going in the right direction this quarter, and they are not as robust as we would have liked them to be,” says Melanie Holmes, a vice president at ManpowerGroup. “Employers are hesitant about hiring in this economic climate. They are remaining guarded, and that is reflected in these results.”

Still, “We do see some bright spots in hiring, especially in San Antonio, which has the most promising hiring outlook for the fourth quarter,” says Jonas Prising, president of the Americas at ManpowerGroup. “Employers in other markets in Texas, including El Paso and Austin, are also anticipating strong hiring increases.”

The San Antonio metro area enjoys a 17 percent net employment outlook, the percentage of employers that expect to add employees (25 percent) minus the percentage that expect to reduce their workforce (8 percent). Another 64 percent said they anticipate no change, and 3 percent didn’t know.
Forbes.com: 20 businesses you can start now “San Antonio has continued to see new jobs created, and new jobs brought to the region,” says Richard Perez, president and chief executive of the Greater San Antonio Chamber of Commerce. “I would say that San Antonio is well positioned to come out ahead in the future as well because our cost of living remains low, making it a good environment for companies to increase their investment in jobs here, plus we have a very talented labor pool because we graduate more than 30,000 from our colleges and universities each year.”
The industry with the largest economic impact and largest number of employees in San Antonio is health care and biosciences, with more than 142,000 employees, Perez says. “This surprises a lot of people who think we are only a tourism town. One of every five workers is in the health care sector, and it has an estimated $24 billion economic impact here. We also have large manufacturing and financial services sectors. And yes, we have a significant tourism industry in San Antonio, with approximately 106,000 employees.”

The largest employers in the San Antonio area include the Department of Defense, whose workplaces include Fort Sam Houston, Lackland Air Force Base and Randolph Air Force Base. Combined they employ over 70,000 individuals. The largest corporate employer is San Antonio-based financial services firm United Services Automobile Association, with 14,800 employees. H-E-B Grocery Company follows close behind with 14,600 workers. AT&T, Toyota, JPMorgan Chase, Wells Fargo, Valero Energy, Harland Clarke and Citibank are some of the area’s other major corporate employers.
Forbes.com: Best business quotes from the silver screen“San Antonio’s list of large employers is long and diverse,” Perez says. “We do not rely heavily on one area and that is by design. San Antonio has many industries that together keep us a resilient economy. We are fortunate to have many strong industries, and many strong companies with large employee bases.”

Employers in the Cape Coral-Fort Myers and Baltimore-Towson metro areas also anticipate a significant upswing in hiring for the next quarter.
Nearly a quarter of Cape Coral-Fort Myers employers reported positive forecasts, while 6 percent drew a bleaker picture. Sixty-nine percent said they won’t be changing their employment levels, and the remaining 3 percent are unsure of their hiring plans. With a net employment outlook of 16 percent, the southwest Florida metro area is the second best place for finding a job this fall.
1. More must-read stories
1. A couple of nuts

The Winklevoss twins may have already raked in a $65 million settlement from their highly publicized lawsuit against Facebook, but now they’re cashing in on their notoriety yet again.

2. Listing of the Week: A bit of Jackie’s history
3. ‘Boomerang’ adult kids on rise, if they leave at all
4. Truckers aren’t filling up — that may be bad
5. Living paycheck to paycheck, or worse

Baltimore-Towson employers are expressing similar sentiments. Twenty percent of that metro area’s hiring managers anticipate a bright fourth quarter. Meanwhile, 7 percent expect to decrease their payrolls, 71 percent anticipate no change and 2 percent are uncertain. This yields a net employment outlook of 13 percent and positions the Maryland metropolis as the third best place for finding a job this fall. Greensboro-High Point, N.C., St. Louis and Tulsa enjoy the same rank.

Forbes.com: 39 big achievers share the greatest risks they every took
Unfortunately not all cities are as confident about hiring. The net employment outlook in Spokane and Las Vegas is a far weaker -4 percent–and those metropolitan areas aren’t even the worst. The Palm Bay-Melbourne-Titusville, Fla., metro area yields a net employment outlook of -5 percent for the quarter.

The worst area of all for finding a job this fall is Bridgeport-Stamford-Norwalk, Conn.
Only 12 percent of surveyed Bridgeport-Stamford-Norwalk metro area employers plan to hire between October and December, while 19 percent expect to reduce their staff levels. Sixty-nine percent expect to maintain their current workforce. This yields a net employment outlook of -7 percent for the Connecticut metropolis.

“Although this quarter we are seeing relatively stable hiring compared with last quarter and even the year before, we are way below the double-digit employment outlook numbers we saw prior to the end of 2008,” Prising says. “With daily fluctuations in the market and mixed news reports about housing and consumer sentiment, employers are just plain uncertain about the future. Until they see a sustainable demand for their products and services, employers will not commit to hiring in big numbers.”

“Who does she think she is?”

I’m sure that ran across your mind as you read my headline.

“We pay good money to agency recruiters! THEY should be asking the question…How to provide a great service to US!”
Believe me, we think about that all the time. Most of us are consumed by that question! We have attended dozens of motivational seminars, logged multiple webinars, and read countless books on how to provide a great value to our clients.

In spite of our earnest endeavors, however, frustration can develop in the Recruiter/Client relationship. Maybe you consider us over-enthusiastic. Or not enough. Maybe you hear from us every day. Then we disappear. Maybe it seems we aren’t acting with urgency. Maybe we ask “Why?” a little more than you’d like. You don’t want to completely sever the relationship with us, because the next candidate we provide could be your next hire! But we are doing things you consider perplexing.

I believe I can help you with that. I recently surveyed Third Party Contingency Recruiters with multiple agencies, in several markets, and across various disciplines…and I captured their thoughts on relationships with clients. It’s a glimpse into the world of the Agency Recruiter. It is my hope that reading a sampling of their answers below could only strengthen the bond between you and those you choose to work with.

It’s no secret that we Recruiters are handling multiple positions with multiple companies in a given time period. And it’s also no secret that some of our clients get the red carpet treatment, while others don’t. So I asked my Survey Group…”What motivates you to give certain clients 110%?” Surprisingly enough, the answer was *not* “the client who pays the best fee.” Instead…

-A client who views, and treats me as a partner, not a vendor or commodity.
-A client who works with me exclusively or as part of a very limited number of recruiting firms.
-A client who takes the time to get to know my background and qualifications.
-A client who listens to me when I say to them: “Just trust me. Even though this resume is not your ideal profile, I believe you need to interview this person.”
-A client who gives me repeat business…of course when I’ve earned it.
-A client with a consistent message…rather than changing their position regularly.
-A client who continues to communicate as they move our candidates through the interview stages, and provides honest feedback.

So I followed up with this question: How does a client fall into disfavor with you?

-When the client sends out mass emails to a dozen different recruiting firms with their needs list. It signals that I’m just a vendor to these companies, and not a partner in talent acquisition.
-When they only want to communicate via email, and never by phone. This doesn’t permit me to ask relevant questions about their projects and get a ready answer.
-When they take a pass on my candidates and will not explain why. I need this information so that I may redirect my search or narrow my focus.
-When they give me “urgent” job orders. Then they take several weeks to schedule interviews with my candidates. I worked extra hours to respond to this “urgent” need. What changed?
-When they give us a job order, interview our candidates, and decide to fill the position internally. We are willing to accept that our candidates may not have been as good as their internal. However, we also suspect we are being used to “comparison shop.” That’s not fair.
-When the client changes the criteria of the job order so many times, it feels like a moving target.

So then I became even bolder, and asked my Survey Group: “What one thing do you want a client to know…but are a little scared to tell them?”

-Don’t ask us for a discount without a reason. If you want a certain amount, or percentage off my going rate, be willing to agree to an exclusive. Or volume orders.
-We are inclined to give priority to clients who use us frequently and take our work seriously.
-If you ask for a dramatically reduced fee arrangement, and if I agree to it, you will not get the best talent in the market from me. The best candidates will be directed to clients who honor the work I do with a fair rate.
-There’s no reason not to return my messages. I am working for free out here, until I find the right candidate for you. The least you can do is return my calls.

I turned the tables on my Survey Group, by asking them to take some responsibility for client relationships that have gone awry. So I posed this question: “What one thing did you do to a client that you regret?

-Didn’t return their calls/messages quickly enough. They found another recruiter who did.
-Didn’t cover the search adequately, and the client found their candidate on their own.
-Didn’t respond with urgency. I thought I had the exclusive and all the time in the world.
-Didn’t replace candidates who had been eliminated from the search with more candidates. I thought I had my superstars the first time.
-Didn’t check in on my client after submitting four candidates. Just thought he/she could take it from there.
-Tried to read the client’s mind. I should have just called or emailed and asked the question.
-Wasn’t sensitive to the hiring authority’s schedule and demands. I kept calling him in the middle of the day when he was busiest and couldn’t concentrate. I should have asked which time of the day worked best, or set up a standing appointment.

People get fired every day. It’s not often when a Recruiter fires their Client, but it does happen! So I asked my Survey Group, “Have you ever fired a client, and why?”

-I caught my client in a mistruth more than once. I couldn’t trust them after that.
-The client was passing on my candidates. I found out a year later that they were called directly and hired outright.
-The client was looking for ways to avoid paying my invoice. Gave me a lot of excuses.
-The client waited a whole year to pay the invoice. We had to call collections.
-The client didn’t disclose to me that they had already known about my candidate. But they watched me go through the process, scheduling interviews, checking references, negotiating the package, without this disclosure. And in the end, I was told I would not be paid for the placement.
-Never making the hire. The client gave us multiple positions to fill. Lots of talking and talking. But no traction. No results.

I acknowledge that I have shone a light on very real and very raw observations and experiences of a sample group of Third Party Contingency Recruiters. And after reading this, you might be tempted to wave the white flag, retreat to the corporate office, and just do this recruiting thing yourself.

That was not the intention. You just got a rare glimpse into the world of the Agency Recruiter. Now you know how we tick, and how your behavior can affect our results. Therefore, I encourage you to continue to use our services, and remind yourself why you originally engaged us in your recruiting efforts. Your reasons will likely match the answers to my Survey Group’s final question: “What value do we provide our clients?”

-We give our clients their jobs back! When they are not screening, scheduling, checking references, networking, and asking for referrals, they are attending to the rest of their responsibilities. Let us do the footwork!
-During the recession, Human Resource Departments were decimated. But Recruiting real talent cannot stop. View us an extension of your HR Division!
-We provide industry (or market) specialization, and a network to go with it! What may take the client months to place…we might be able to accomplish within weeks.
-Empty positions cost a company money and customer loyalty! Rather than settling for someone that you could find in a short time…use a Recruiter to produce a larger selection of qualified and interested candidates.
-If the client is uncomfortable calling desirable employees from their competitors, reach out to me! I’ll do the calling!
-If the client is at the end of his/her rope…and if they’ve looked everywhere for the perfect candidate…
I might be the solution! I might be aware of the person for which you have been combing the earth!

August 9, 2011 | By Ron Ruggless

Related Content

• Meet the Master Sommeliers
• DineEquity to sell 63 Applebee’s for $32M
• Subway says breakfast a success
• Why consumers go to restaurants instead of supermarkets
• NPD: Breakfast perks up restaurant traffic

U.S. commercial restaurants closed at a faster rate than new openings, creating a two-year pattern of decline, according to the latest restaurant census released Tuesday by The NPD Group.

The Port Washington, N.Y.-based research firm found U.S. restaurant unit counts declined by 2 percent, or 9,450 restaurants, between April 1, 2010, and March 31, 2011, compared with the same time frame a year earlier.
Independent restaurants comprised most of the decline, with 8,650 closures, NPD said. Chain restaurant unit counts remained relatively stable.
“The decline in independent units is the steepest we’ve seen since NPD began conducting the ‘Spring ReCount’ census in 2001,” said Greg Starzynski, NPD’s director of product development-foodservice. The census is conducted each spring and fall.
“A volatile economy, frugal consumers and a lack of financial backing have made it a difficult business environment for independent restaurants,” Starzynski added.

In the most recent ReCount census, NPD found the total number of restaurants fell to 574,050 from 583,500 in the previous-year period.

However, the NPD CREST study, which tracks consumer usage of commercial and non-commercial foodservice outlets, found that for the year ended May 2011, visits to U.S. restaurants held stable compared with the previous year, when visits were down 3 percent.
The CREST study also found consumer spending at restaurants improved by 2 percent for the year ended May 2011, compared with the same period a year ago, when dollars were down by 1 percent.
According to NPD’s ReCount census, the number of quick-service restaurants declined by 1 percent, or 3,495 units. Full-service restaurant units, which include casual-dining, mid-scale and fine-dining restaurants, fell by 2 percent, or 5,965 units, from the Spring 2010 ReCount census.
By comparison, the total number of domestic restaurants fell about 1 percent, or by 5,551 outlets, to 579,102 locations in NPD’s Fall 2010 ReCount.
And in the Spring 2010 ReCount, the number of restaurants fell by 5,204 units, a 1-percent decline from the total number of eateries recorded a year prior, NPD said.

While unit counts were down through March of this year, NPD said restaurant traffic trends were improving.

By Ruchira Agrawal

The times we live in today are very different from just 10 years ago. Job security and staying in the same career for your entire life are almost a thing of the past. Most people will change careers between 5-7 times in their lifetime according to recent studies.

Why would someone want to change or reinvent their career?
1.Losing enthusiasm for the work – After you spend a number of years working in one field, you begin to feel a loss of connection with your work. This sometimes happens with high-achievers
2.Need for personal fulfillment – Your work just doesn’t feed your soul; it doesn’t bring any fulfillment or satisfaction. You may be good at it but it doesn’t align with who you are. This mostly happens around mid-life for people.
3.Personal aspirations aren’t aligned with work anymore – People grow and change and so do their desires, goals and aspirations. Ten years ago, perhaps something else was important and now your needs have changed. Work can then starts to become a barrier rather than providing fulfillment.
4.Circumstances – Perhaps the industry you were involved is stagnating or even dying. Or you have crossed a certain age and jobs are tough to come by. Circumstances such as these may also put somebody in a position where they think about reinventing their career.

Reinventing your career is really about your personal journey of self-discovery. Whatever your reason for wanting to make a change, the desire to do it must come from within. The desire to take charge of your career and life should be there as well.

Here are 6 important steps to bear in mind that will give you a head start:

An open mind – An open mind–like a blank slate with no pre-conceived notion of what you can or cannot do–serves very well as you look for a career that’s new and different. Explore your options by reading about them and talking to people, try to just absorb everything instead of judging things right away. Don’t be afraid of the “New”. This will help you expand your mindset.

What will I be when I grow up – If you had a childhood dream, something that you always wanted to do and couldn’t, this is a time to connect with it.

Passion, abilities, needs and values – Often running our lives on auto-pilot, we forget what our interests are, and this is a great time to remember them. What really grabs your interest? The best way to reinvent your career is to first discover what you really want to do and then excel in it by becoming good at it. Pay attention to everyday things and events however miniscule they may seem–your answer may be hidden there. Do people come to you for advice automatically? Are you good at organizing things neatly and effectively and love working with people? There could be things you are already doing and enjoying, but you may not have paid attention.

Don’t forget to use your intuition – Your intuition is such a versatile tool and it can be easily used in both personal and professional situations. As you are trying to look for answers, let your instincts guide you.

Applying the same discipline as your corporate job – Once you’ve identified what you would like to do, start learning so you can move into it. Don’t be afraid to take courses or get help from experts in the industry. Speak to those who have already blazed the trail before you.

Fear is not your friend – Once you’ve identified your likely choices, then it’s time to take action. This can be frightening and often makes people freeze and stay in one place. You have to identify your fears – failure, the unknown, and so forth, and realize that they are not realistic. It’s true that there is no guarantee for the future but that shouldn’t stop you from taking forward steps.

Change and reinvention should be an exciting prospect as you are looking towards your bright future.

By Dee Adams

If you’ve ever dreamed about starting your own business, you are not alone. There were almost 9 million self-employed workers in 2010, according to statistics compiled by Challenger, Gray, & Christmas. Each year, a percentage of the workforce trades in their 9-5 jobs for the entrepreneurial life, but some workers start a sideline business to supplement their salaries.

Business startup cuts across all socio-economic groups; from managers, executives, and professionals to blue collar workers. Success stories include:
•A Harvard graduate with a degree in mathematics and economics who left management consulting to pursue her passion for desserts. She started a bakery and Café, and began writing cookbooks.
•A Ph.D. in political science from University of Chicago who opened a motorcycle repair shop. He wrote a book about the value of working with one’s hands.
• A web designer and consultant fired from her job because of her personal blogging. She built a lucrative home-based empire with her mommy blog.
•A firefighter who invented better fire safety equipment for the consumer and industrial marketplace, and created a multimillion-dollar venture.

But, for many other would-be entrepreneurs finding the right startup is challenging.

Many issues may cloud the process, and certain questions asked and answered in the pre-planning stage can pinpoint conflicts and problems, and their solutions.

Here are several important questions:

Do you know how many aptitudes you possess?
Aptitudes are inborn natural talents and should not be confused with acquired skills. Each person has an average of six innate skills, some unused and some hidden.

While a percentage of the population may be able to determine their own aptitudes by self-assessment, most people are not aware of their full potential, according to writer Margaret Broadley. Over a 40 year period, Broadley documented the work of the Johnson O’Connor Research Foundation, a nonprofit organization specializing in the scientific research of human abilities.

What are your least favorite skills?
Create a checklist of work tasks that you dislike and have trouble executing.

What feels more comfortable, introverted or extroverted personality traits?
Make a checklist of your actual patterns of behavior in work and social interactions, not what you believe your traits are.

Note: Some people adapt their personalities in order to fit into social or working situations and may have an opposite personality from the traits that they often exhibit.

What is your motivation for choosing self-employment?
Using a single sentence, describe why you want to be your own boss.

What is your history with money?
Your money history includes your family’s relationship with financial issues, the messages you learned as a child, and your pattern of behavior and attitude toward money as an adult, which may be reflected in your current credit history.

Summarize your answer in two or three short sentences.

Socio-economic factors, like the state of the economy, the ability to borrow money, or to easily relocate have an impact on the number of people who pursue entrepreneurship each year, but many aspiring entrepreneurs ignore national economic trends in pursuit of their dreams. Those who succeed keep their risks low, and instinctively review their personal development homework beforehand.

What other issues are standing in your way?

By Natalie Grigson and Melissa Reese

“…I am not unemployed, I’m on sabbatical.”
“Hey, don’t get religious on me, okay?”

So say Ross and Joey in one of my favorite episodes of Friends. I’m not going to lie, that episode was how I actually learned what the word “sabbatical” means. It’s not that I am sheltered, uneducated, or not a dictionary-reading, word fanatic (because I am), it’s just that words like “sabbatical” weren’t used so often when that episode first aired.

This was in 1998, and oh what a difference thirteen years can make. Now it seems like everywhere I turn, someone is talking about how they are going through a “developmental retreat,” or they are “temporarily unemployed,” or, yes, “on sabbatical.” Of course these all are pretty little euphemisms for one thing: being in between jobs.

Whether you’ve recently been laid off or you’ve been “on sabbatical” for several weeks or even months, being in between jobs is nothing to be ashamed of. I mean, everyone is doing it, right? And with these eight simple time and money management tips, being in between jobs is nothing to be afraid of either. In fact, it might even be a good thing.

By Zachary Roth | The Lookout

The economy added slightly more jobs than expected in July, though not enough to ease mounting concern that a double-dip recession could soon take hold.

The Labor Department said employers added 117,000 jobs last month. Analysts had said that anything above 100,000 would be good news.

The awful numbers for June and May were revised slightly upward, to gains of 56,000 and 46,000 respectively.

Still, a day after the market plummeted amid concerns over slow economic growth and Europe’s debt crises, the news will likely do little to ease the concerns of investors or give hope to those out of work. Most economists believe the economy needs to add around 250,000 jobs a month just to keep pace with the rate of growth in the workforce.

The overall unemployment rate ticked down slightly, to 9.1 percent from 9.2 percent, but that was in part because of people who gave up looking for work after growing discouraged, and who are therefore no longer counted in the statistics.

by Alexis Grant

The digital revolution may have changed the hiring game, but for most applicants, the resume is not dead.
Candidates can now expect to be Googled and scoped out on social media, but in most cases employers still want a resume to learn about your skills, experience, and career path. A resume also makes it easy for them to make the case for hiring you to colleagues or bosses.
Here are five common misconceptions about resumes and how you should approach them during your job search:
1. It has to fit on one page. We’ve all been told at one time or another to keep our resume to one page, but this old standard no longer holds true. If you have enough experience to highlight on two pages, go for it.
Of course, if you’re new to the workforce, one page should suffice. But now that resumes are often entered into an applicant-tracking system, it’s more important than ever to include keywords that help the system match you to appropriate positions — and you might need more space to do that. This is even more essential to workers in certain technical fields who need to list, for example, fluency in multiple technical languages.
So experienced applicants, if you need the room to show how you’re the best candidate for the position, don’t be afraid of that second page.
2. You need an objective statement. Objective are out, professional summaries are in. As our blogger Alison Green often points out, objectives often don’t help your case, and they have the potential to hurt it. Hiring managers want to know you’re passionate about working for their company, not any company that fits your vague description.
A professional summary, on the contrary, allows whoever’s recruiting you to understand what you have to offer in a quick skim. It’s also an opportunity to present your experience in a way that applies to your goals and the company’s goals. Don’t just summarize what you’ve done; take it a step further and show what you have to offer the company you want to work for.
“Companies who are interviewing you don’t care about your objective, they care about their objective,” says Tony Beshara, a recruiter and author of Unbeatable Resumes. He advises against both an objective and a summary on a resume and says job seekers should dive right into experience.
3. You have to include all of your past experience. A friend who’s looking for a new job after only a few months with her current company asked me recently whether she needs to include the last few months on her resume. Here’s what I told her: You don’t have to include anything on your resume. What you include is up to you.
Everything you write on your resume has to be true, of course, but omitting certain positions that won’t help you get your next job and replacing them with experience that will put you in a better light is not only acceptable, it’s smart. Your resume is your chance to tell your career story, so weave that story in a way that’s beneficial to you.
In this case, the friend would likely have to explain a gap in employment if she left off her most recent job, which might be a good reason to include it. But nothing has to be on your resume.
4. Once you send it in, you’re off the hook until you hear back. With a crowded job market, following up is more important than ever. Even if the company asks you not to follow up with a phone call or email, you have plenty of other options. Research the company on their website, LinkedIn, and Twitter, and look for ways to connect with employees. Figure out where those employees hang out online or in person. Contact them in a non-annoying way, establish what you have in common, and you might earn an “in” with the company.
You can also research the hiring manager specifically. And if the company has a Facebook page or Twitter feed, interact with them there. Your goal is to come across as interested and enthusiastic, but not desperate. Failing to follow up after submitting your resume is a sure-fire way to let it disappear into a black hole.
5. It has to look interesting to catch a hiring manager’s eye. Yes, you want your resume to be interesting, but more in content than appearance. Aside from the content you choose to include, the next most important aspect of your resume is that it’s easy to read. De-cluttering, or getting rid of experience that’s not relevant or necessary, is one way to do this. Another is to use bold type, bullets, and plenty of white space.
For the average position, your resume is in competition with 110 others, Beshara says. “If it doesn’t hit them in the mouth real fast by having what you’ve done and who you’ve done it for [front and center], it gets passed over,” he says. “They move onto the next one.”

WASHINGTON (Reuters) – The number of Americans claiming new unemployment benefits last week dropped below the 400,000 level for the first time since early April, a hopeful sign for the economy which has struggled to regain momentum.

Initial claims for state unemployment benefits dropped 24,000 to a seasonally adjusted 398,000, the Labor Department said on Thursday.

Economists had forecast claims falling to 415,000.

The labor market took a beating in May and June, with the increase in nonfarm payrolls totaling only 43,000.

The drop in jobless claims last week below the 400,000 mark that is normally associated with a stable labor market will be welcome news for the economy after a recent string of weak data.

U.S. stock index futures rose on the report, while prices for Treasury debt pared gains.

“We’ve been surprised on the upside the past several weeks, but this drop does signal that in the most recent couple of weeks, employers are not laying off large numbers of individuals,” said Patrick O’Keefe, director of economic research at J.H. Cohn in New York.

“What we’re seeing is that the claims levels are returning to their more normal level, which is in a positive direction.”

But an uncertain economic outlook, which has been further clouded by deadlocked talks to raise the nation’s borrowing limit and avoid a damaging debt default and credit rating downgrade could hamper progress in the labor market.

The government is expected to report on Friday that the economy grew at a 1.8 percent annual rate, according to a Reuters survey, after a tepid 1.9 percent pace in the first three months of the year.

On Wednesday, the Federal Reserve said growth slowed in much of the country in June and early July.

A Labor Department official said there were no special factors in last week’s jobless claims data.

The four-week moving average of claims, considered a better measure of labor market trends, fell 8,500 to 413,750.

The number of people still receiving benefits under regular state programs after an initial week of aid declined 17,000 to 3.70 million in the week ended July 16.

Data for the so-called continuing claims covered the survey week for the household survey from which the unemployment rate is derived. The jobless rate rose to 9.2 percent in June from 9.1 percent in May.

The number of Americans on emergency unemployment benefits rose 18,427 to 3.17 million in the week ended July 9, the latest week for which data is available.

A total of 7.65 million people were claiming unemployment benefits during that period under all programs, up 320,152 from the prior week.

(Reporting by Lucia Mutikani, Editing by Andrea Ricci)