Have you ever worked on a team where one of your peers due to a lack of their own personal organization some-how impacted the way your operation runs or impacted how it is running. It happens every day and with just a few minutes devoted to executing your plan or your companies plan the results can be a very different outcome. This happens not only within the Hospitality Industry, Restaurant Industry and Hotel Management but other industries as well. It can also impact Restaurant Management and everyone else as well.
Many managers run shifts with very little structure allowing their shifts to run them . Which means you are paying a manager to be reactive rather than being pro-active therefore never moving your business forward . Sorry to say that happens at many businesses where the staff really runs the manager. There are many ways that you can prepare for a day and many organizational methods that keep us all organized.
What is most important is that you try different methods and you work on finding a method that works for youself . It is important to know that not everyone feels comfortable with methods that may be suggested but what is important is that you live by a method that fits you.
Many companies invest so much money in teaching managers the basics and today with the likes of web-site aids you can be very systematic. However restaurant managers are on their feet all day long and not at a desk – they are talking to their guests and ensuring that their shifts are running smoothly and in that 8-10 hours they make a huge amount of decisions and influence many people along the way.
They have to rely on a different type of organizational system. They are multi-tasking and working with their staffs so they need to have something that they can carry or easily reach and use. Most managers lose credibility when their staff tells them something during operating hours and that manager forgets to pass that information along. Stop and take the time to pull out a useful pocket daytimer , index card or even a legal pad that is placed in an area you can assess quickly –this can become a great aide . Do not chose the beverage napkin that is in arms reach or a scratch piece of paper which then is stuffed in a pocket that gets discarded at the end of the day. Realize what kind of impact it has on to the person you are communicating with. You are telling them what they have to say is very important to you.
At the end of any day plan on taking some time in reflecting on the events that happened during that day’s shift . If you work with a team that lacks communication with one another then try to over-communicate as it is vital- do your part and communicate as your team will be more cohesive and the team that works with you will trust your lead so much more. Many companies pay a great deal of money to have some sort of journal that they feel is simple to use in their offices and can often become a book of documentation that if used properly can be used in HR related inquires and actually be a huge support to the team and to your company .
So if your team suffers from a lack of great communication make sure that you are doing your part and are always looking for better ways to organize yourself and get a discipline that will follow you for life – it takes a few minutes every day and if you do plan you will be a great asset to your company and to those people that work around you and rely on you – to manage systems in an organization and people you have to learn how to manage yourself first.
So that old adage stands very true if you “fail to plan you plan to fail”.
The single most important thing is you have to set your plan before your day or shift starts no different than warming your muscles up for a workout- you have to prepare. So start with a tangible plan that you can manage . No matter how much experience you have or how long you have managed you want to give those around the confidence that you have a plan daily and that you revisit that plan thru the day or shift. One of the most common concerns team members have regarding managers is that managers may not seem to care about them. That really is not it at all for most managers but because they don’t follow up on the many things that are asked of them during their time together they may see it as apathy towards them. The best managers not only listen but they write things down so they will not overlook and most importantly pass along to their peers so the communication flow travels northward for all to see .