hand with a very nice watch on holding a pen

            “If you can’t measure it, you can’t manage it!”

Responsive, real world management relies on reliable data that you can base decisions on. If there are problems then managers can take corrective action, quickly. A better strategy is to create teams that you can delegate ‘crisis intervention’ strategies too.

Not all data is important. Especially when you are trying to land a restaurant job. Restaurant management candidates need a clear understanding of the basic KPIs before going into a job interview.

  • Staff and Employment KPI
    • Wage Costs
    • Labor Costs
    • Labor hours
    • Turnover
    • Sick days
    • Length of employment
    • True hourly pay
  • Kitchen Management
    • Food Cost
    • Food cost per head
    • Kitchen labor percentage
    • Kitchen labor hours
    • Stock/food value
    • Best/worst selling items
    • Food waste
    • Kitchen linen costs
    • Damages
  • Front of House
    • Sales per head
    • Number of customers
    • Food, dessert, beverages sales per head
    • Seating efficiency
    • Basket analysis
    • Linen costs
    • Labor percent
    • FOH labor hours
    • Customer satisfaction
    • Strike Rate
    • Revenue per Available Seat Hour
  • Bar
    • Sales per head
    • Gross profit on sales
    • Average percent on sales
    • Stock/inventory value
    • Stock turnover
    • Carrying cost of stock
    • Discrepancies
  • Sales and Marketing
    • Number of customers
    • Visits by top customers
    • Sales per head
    • Marketing and advertising costs
    • Response rates per marketing/advertising campaign
    • Press exposure
    • Bookings
    • Sales conversion to customer ratio
  • Management and Administration
    • Cash at bank
    • Stock discrepancies
    • Total accounts due
    • Total accounts payable
    • Return on Investment
    • Taxes owed
    • Sales and Costs
    • Administration labor percent
    • Computer and technology efficiency

This list is not exhaustive, but is meant to help restaurant mangers address the critical issues a recruiter may ask a restaurant management candidate in a job interview. The person conducting the job interview is not interested in having a chat with you. They want specific answers to questions.

A restaurant candidate who can address the Key Elements instead of offering vague answers and personal opinions will stand out from the rest of the candidates.