city in england on a body of water gecko hospitality



One of the most frustrating aspects of the job hiring process is applying for jobs that the job interviewer does not believe you’re not qualified to hold. In many cases, you may have already held this job position. Also, you know you can do the job. There are many restaurant managers trying to move up the career ladder without understanding why all the doors shut in their face. They go on many interviews but then never receive a follow up after the job interview.

The most obvious reason, you cannot communicate your skills effectively.

In the professional world people who are at the top of their career share the same behaviors and skill sets. You may be able to do the job, but after failing to answer a series of questions properly then the job interviewer will write ‘not qualified’ on your resume.

As a Career and Performance Coach I have talked to many professionals. The same problems always come up.

On The Job Experience and Hit The Ceiling

Unfortunately, there is a job ceiling in the hospitality industry. If you are, however, trained on the job, it is fairly minimal. This is because most people who learn on the job develop some mindsets that make it difficult for their career to advance.

  1. I don’t have time to network

Professionals associate with professionals. This is why the person who uses a recruitment service like will land a job quicker than someone who uses a job board.

The greatest source of mentoring and learning is from your peers. But how will you know what you don’t know if someone doesn’t help you see your limits?

  1. No time for Education or upgrading

Education is power. It gives you the tools needed to improve your performance. The moment a recruiter sees a resume with no upgrading or education on it they see someone who may resist being mentored or taking courses assigned in their new job.

  1. Poor Communication Skills

It is very difficult to manage effectively without being able to communicate. Inability to communicate damages performance at every level. At the bottom there is increased turnover due to team frustration, and wasted time and energy. At the upper levels it is important to be able to succinctly highlight the improvements and increases in revenue, or decreases in expenses in a manner that general managers and investors will understand.

Degrees and BS but Cannot Get Past Entry Level Jobs

This professional, on the other hand, knows ‘what’ to do. However, they have not learned ‘how’ to do the job. They are full of information but lack the practical skills needed to turn theory into real-world solutions.

  1. Hiring managers fear putting this person into a manager’s position.  New Management Candidates do not understand that not everything in books translates to the restaurant floor.
  2. Students have spent 3 or 4 years sitting at a desk reading and typing. The restaurant manager job is a high stress job that requires physical endurance and a lot of patience. Because of this, working at a summer job may not prepare you for a position as a restaurant manager. So the question is, Can you do the job?
  3. Lack of connections. Face it, connections make the job easier. Do you know the best place to buy vegetables, or which contractor will work hard, fast, and for the lowest price?  Do you know where to hire local help if someone quits without notice? These are the intangibles that you cannot learn in college or university.

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