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I had a fantastic opportunity this weekend. I went to a conference in Ottawa. After a great day of seminars and networking I had the privilege of relaxing on the side of a lake. It would have been a great weekend if I had done nothing more than watch the water lap against the soft green grass on the shore. It would have been a good weekend making new contacts.

What made it a great weekend was sitting along the shore of the lake, where I met a Casino Manager who was more than willing to vent his frustrations about hospitality managers. He had spent 20 years as a restaurant manager. He moved up the ranks without any formal education until he was now the second highest person in the Casino.

The main topic we discussed was one that I’ve talked on many times, ‘If you want a job as a restaurant manager or casino executive it all comes down to your career capital.’

When I told him that I worked for GeckoHospitality.ca, on the Named to Forbes 2018 List of America’s Best Professional Recruiting Firms he opened up and shared what he would like to see in Casino Management Candidates, or in the past as a Restaurant Manager.

How Much Money Can You Earn Working as a Casino Manager?

There are two ways to calculate your net worth to your employer. How much money can you earn the company. How much money can you save the company.

I told my new colleague about the managers who I have talked to that just didn’t get it.  You are not being hired to push papers, or make sure everyone comes to work. It is not your job to purchase food and make sure it is delivered on time, or hire the right floor staff. The Casino Manager job can often encompass only a specific segment of the casino.

A manager’s job is to increase the profit margin. Period. If you cannot do that, then it doesn’t matter whether you want to work as the kitchen manager, executive, or as a director, you have no value to the casino. There is no reason to hire you.

Any college graduate can do the job. It takes someone with talent that can do the job right. Unfortunately, this high level of ‘task oriented’ instead of ‘profit oriented’ managing is causing many casinos to stop hiring professionals with less than a BA. At least a BA student has a basic understanding of marketing, problem solving, and organizational behaviour.

This doesn’t mean that you will not be considered if you do not have a BA, but honestly, as my colleague said, he is increasingly less likely to look at a resume if there is no BA listed.

I asked if he would consider a management candidate from a top recruitment firm, like gecko hospitality. ‘Yes’, He reluctantly agreed. He would trust a recruitment firm to send him a qualified candidate, but he would want to see a resume that outlined how the candidate would help him keep the Casino in the black. After all, he admitted, his job is dependent on keeping the general manager and investors happy. As soon as things stop to slip his job is at risk.

“New managers do not understand.” Too many of today’s candidates are ‘ego centric.’ All they care about is that they want the job. That is the end of their focus. When he does find a candidate that is focused on ‘the bottom line’ then he gets excited.

I asked him how successful his employer was at hiring the right casino manager. His first response was to lean back in his chair and sigh, staring at the water.

Over the next few minutes he outlined two problems. Today’s managers are too emotional. If he tries to coach them they get upset. Their feelings are hurt. Then they either become toxic, or they quit. Either way, this costs the casino thousands of dollars before he sorts the problem out.


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