Feeling Burned Out? Try These Tips for a Better Work-Life Balance

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Feeling Burned Out? Try These Tips for a Better Work-Life Balance

“Burnout” isn’t a particularly scientific term, but it’s definitely a real condition. It’s a form of deep-seated exhaustion that can result from a prolonged high-stress situation if the stress isn’t effectively managed. For example, there’s “caregiver burnout,” which affects people caring for a disabled or terminally ill loved one. But probably the most common form… Read more »

The Best Way to Address a Customer Complaint With Your Employees

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The Best Way to Address a Customer Complaint With Your Employees

Nobody likes receiving customer complaints, but it’s part of doing business. And as the cliché goes, “the customer is always right”—even when they aren’t. If a customer walks away from a transaction feeling disrespected, taken advantage of or otherwise unhappy, it hurts your brand. When you get a complaint, it’s an opportunity to improve performance… Read more »

Get Noticed! Add These 4 Things to Your LinkedIn Profile

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As the leading social networking site for professionals, LinkedIn is the perfect platform to promote yourself and seek employment opportunities. Hiring managers and recruiters search the site regularly for promising job candidates, and the networking possibilities can lead to newly opened doors you may not otherwise encounter. Getting discovered on LinkedIn starts with taking the… Read more »

Are You Using Customer Data to Improve Their Experience?

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In any industry, striving for customer loyalty is central. And earning that loyalty depends strongly on the customer experience. For hotels, resorts and other businesses in the hospitality sector, delivering exceptional customer experiences is essential to earning repeat patronage, personal referrals and word-of-mouth marketing. Retaining customers is generally easier and more cost-effective than winning new… Read more »

5 Benefits to Cultivating a Better Relationship With Your Boss

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You’ll probably experience all sorts of relationships with people at work. Some drive your creativity or productivity, some become genuine friendships, and some may be less than pleasant. But it’s important to learn to work with everyone around you, and the relationship with your boss is undoubtedly one of the most significant. It’s just a… Read more »

Is Blockchain Influencing Your Hotel?

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Blockchain is a term that’s thrown around a lot these days, usually in articles about how this new technology is poised to revolutionize a particular industry. Well, here’s another one. Blockchain technology offers great potential to improve transparency, security, trust, convenience, and operations in the hospitality and travel industries, to the benefit of hotels and… Read more »

Boost Your Career at These Upcoming Hospitality Conferences

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Conferences for hotel and hospitality professionals are an excellent way to keep current on — and even a step ahead of — new developments relating to industry trends, technologies, guest expectations, sales and marketing, and more. If you’re a career hotel staffer, or you’re looking to break into a management or other senior-level positions, attending… Read more »

Ready to Improve Management? Ditch These Communication Errors at Your Restaurant

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Communication is the lifeblood of any organization, and one of the most important aspects is management clearly communicating responsibilities and expectations to all employees. This certainly holds true in keeping a restaurant running smoothly and consistently, and for ensuring great customer experiences. Eliminating common communication errors also helps reduce turnover — a persistent struggle in… Read more »

Thinking About a Career Change? Ask Yourself These Questions

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Job hopping is a common topic these days, especially with millennials’ reputation for not staying put very long. On average, people in this age group change jobs four times within their first 10 years out of college. Often, “job hopping” has a negative connotation, especially to older generations. But regularly changing jobs has benefits. It… Read more »

Key Hospitality Trends According to Hcareers 2018 Report

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Hcareers recently released its Hospitality Employment Trend Report for Q2 2018. As usual, the anticipated report identifies some important employment trends currently affecting the hospitality industry. Let’s take a quick look at some of the noteworthy revelations from the report, and what they mean for industry employers. Hospitality Is an Industry of Job Opportunity Employment… Read more »