6 Reasons it Might Be Time to Start Looking for a New Job

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When unemployment stands at less than 4 percent, it’s time to consider all your options. That’s because employees have the power of options at their fingertips. There are simply too many jobs and not enough workers, which opens doors that may normally stay closed in a weaker economy. For employees in the hospitality field, we’ve… Read more »

Best Tips for Recruiting During Low Unemployment

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If you are a recruiter or HR manager, you’ve already experienced the effects of low unemployment. At the end of November 2018, the unemployment rate in the U.S. was 3.7 percent. That means pretty much everyone that wanted to work had at least one job to go to. It’s challenging enough to recruit into the… Read more »

A Recap of the Top 5 Hospitality Job Search Blogs

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As we near the end of 2018, we like to look back at some of the most popular Gecko Hospitality blogs to figure out what trends were most important to our clients. Over the past year or so, we tackled some tough topics such as how to retain the top talent in a competitive employment… Read more »

How To Attract A More Diverse Candidate Pool to Your Restaurant

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Diversity in the workplace still matters. This is especially true in the ultra-competitive world of restaurant food service. Having a crew of employees that encompasses a wide array of people means your customers will feel welcome, no matter their ethnicity. Offering a multilingual menu and making subtle shifts to accommodate culture can help attract a… Read more »

Three Ways to Get Extra Tips This Holiday Season

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Tipping is an important way to supplement the income of hospitality industry workers. From the hotel concierge, housekeeping, and bellman, to the valet and restaurant server, tipping is an accepted and important part of the service industry. Each of these roles requires a certain amount of hustle, as well as strong customer service and attention… Read more »

Should You Offer Paid Hospitality Internships?

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Internships are an important way of giving back to students seeking to improve their resume skills before leaving college or high school. It’s also a great way to proactively fill a recruiting funnel for down the road. But interns are labor-intensive additions to your hospitality team, typically requiring closer oversight than a working adult with… Read more »

4 Tips for Dealing With a Difficult Boss

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Eventually, most employees encounter a difficult boss. In fact, half of all adults have quit a job to get away from a superior to improve their quality of life. “Difficult” can mean many things: a micromanager, hothead, poor communicator, someone with lousy interpersonal skills, someone unconstructively or excessively critical, someone who openly shows favoritism, someone… Read more »

The Most Challenging Restaurant Industry Technology Trends of 2018

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The Most Challenging Restaurant Industry Technology Trends of 2018

Every industry is being revolutionized by evolving and newly emerging technologies these days. Things are no different in the restaurant industry, and 2018 has seen some notable—and in many instances, challenging—tech trends that are changing facets of the business. While some technologies get cheaper over time, many introduce new costs that restaurants with notoriously thin… Read more »

Feeling Burned Out? Try These Tips for a Better Work-Life Balance

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Feeling Burned Out? Try These Tips for a Better Work-Life Balance

“Burnout” isn’t a particularly scientific term, but it’s definitely a real condition. It’s a form of deep-seated exhaustion that can result from a prolonged high-stress situation if the stress isn’t effectively managed. For example, there’s “caregiver burnout,” which affects people caring for a disabled or terminally ill loved one. But probably the most common form… Read more »

The Best Way to Address a Customer Complaint With Your Employees

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The Best Way to Address a Customer Complaint With Your Employees

Nobody likes receiving customer complaints, but it’s part of doing business. And as the cliché goes, “the customer is always right”—even when they aren’t. If a customer walks away from a transaction feeling disrespected, taken advantage of or otherwise unhappy, it hurts your brand. When you get a complaint, it’s an opportunity to improve performance… Read more »