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STAR Behavior Job Interview- Situation, Task, Action, Result. This strategy is designed to help candidates successfully manage the behavior job interview. Competency-focused questions start with specific phrases such as “Tell about a time when…” and “Share an example where…”. This is the one part of a job interview where you are expected to pre-formulate your… Read more »

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4-Tips-For-Dealing-With-A-Difficult-Boss

Eventually, most employees encounter a difficult boss. In fact, half of all adults have quit a job to get away from a superior to improve their quality of life. “Difficult” can mean many things: a micromanager, hothead, poor communicator, someone with lousy interpersonal skills, someone unconstructively or excessively critical, someone who openly shows favoritism, someone… Read more »

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This is the part of the job interview where a restaurant manager can practice. A restaurant manager knows the basic questions they will ask, Team Work and Leadership. The job interviewer will ask you ‘how’ you solved problems. This isn’t the place to talk about your education or mentorships. It isn’t the time to talk… Read more »

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The Most Challenging Restaurant Industry Technology Trends of 2018

Every industry is being revolutionized by evolving and newly emerging technologies these days. Things are no different in the restaurant industry, and 2018 has seen some notable—and in many instances, challenging—tech trends that are changing facets of the business. While some technologies get cheaper over time, many introduce new costs that restaurants with notoriously thin… Read more »

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Managers are always working towards a better job. Your employer knows this, even when they are hiring you. The hospitality industry is no different, but being careless can stall, or ruin your career. There are mistakes that can keep you from reaching a six figure income, or breaking out of the entry level management positions…. Read more »

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Feeling Burned Out? Try These Tips for a Better Work-Life Balance

“Burnout” isn’t a particularly scientific term, but it’s definitely a real condition. It’s a form of deep-seated exhaustion that can result from a prolonged high-stress situation if the stress isn’t effectively managed. For example, there’s “caregiver burnout,” which affects people caring for a disabled or terminally ill loved one. But probably the most common form… Read more »

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We’ve all seen hundreds of articles written for employees starting their career with redundant advice like ‘don’t show up late.’ The internet is full of basic information for anyone who is starting their career. What about people who are vying for hospitality managers jobs earning $75000 range, or higher. What are some of the things… Read more »

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The Best Way to Address a Customer Complaint With Your Employees

Nobody likes receiving customer complaints, but it’s part of doing business. And as the cliché goes, “the customer is always right”—even when they aren’t. If a customer walks away from a transaction feeling disrespected, taken advantage of or otherwise unhappy, it hurts your brand. When you get a complaint, it’s an opportunity to improve performance… Read more »

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There are several words and clichés used from the 70s, 80s, and 90s that when used in today’s job interviews will likely cause a manager to lose the job, today.  Some of these phrases can label you as an unqualified management candidate. Their very use ‘slots’ you in the same way using words out of… Read more »

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ghosted image of man

Plus, our experts weigh in on what to do when you’re ghosted by a candidate Ghosting interviews is as old as the recruiting process itself. For years, candidates have chosen to not show up to interviews without any communication – it’s only now that we apply a term that’s been more typically used in the… Read more »