The Restaurant Industry is Making a Comeback! But How?

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3 Reasons Why Some Restaurants Are UP in Sales Over 2019 Yes, the restaurant industry, as a whole, has suffered terribly because of the COVID virus and the subsequent state and federally mandated shutdowns and restrictions on business.  State by state, governors have targeted (fairly or not) the hospitality and travel industries with rules and… Read more »

How Much Is an Online Review Really Worth?

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We’re sure you’ve heard about the online review, where your customers have a chance to rate your business. From a recruiting perspective, an online review can also reflect an employee’s experience of working in your company. Just like a customer review of your products and services, the online review of your current or past employee… Read more »

3 Ways to Reduce Employee Turnover at Your Hotel

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Every hospitality manager hates turnover. It’s incredibly costly, and an inconvenience to your customers, the business, and the staff left to fill the void. The last few years of historic unemployment have been even more frustrating for hospitality employers, because the pool of available skilled workers is much smaller. We know that three industry trends… Read more »

3 Simple Ways to Make Your Hotel Guests Feel Special

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Managers in the hospitality field know that their customers have a lot of choices these days. With popular options that include other hotel competitors, bed and breakfasts, and even Airbnb, we know that making our hotel guests feel cared for and special could tip the scales in your favor and give you an advantage over… Read more »

Best Practices for Restaurant Scheduling During the Holidays

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During the holidays, there is an abundance of marketing messages that try to convince us, “It’s the most wonderful time of the year.” While getting together with your loved ones, preparing and eating food, or going out to celebrate your version of holiday cheer is fun, it’s also stressful. But for those of us that… Read more »

Tips for Managing Your Hotel Staff Successfully

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Managing a hotel staff in the hospitality industry can be one of the most challenging parts of the job. The job requires organization, people skills and stamina, but if you do it well, it can be both financially lucrative and personally fulfilling. Here are some of our best tips for managing the challenges that come… Read more »

4 Reasons to Build Trust With Your Hospitality Employees

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Trust is relevant to all relationships, and that includes the one between an employer and their employee. Without it, there’s a lot of dysfunction. If a manager doesn’t trust their workers, they may micromanage and second-guess them. If an employee doesn’t trust their employer, chances are high they will leave or be so unmotivated the… Read more »

Why Giving Recognition Is So Important for Employees Working in the Hospitality Industry

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It’s human nature to want praise for a job well done. This is especially true in the challenging hospitality field, where workers are tasked with pleasing their customers in a variety of settings, from restaurants to hotels and more. But sometimes managers are hard-pressed to remember to praise employees, especially when they are busy or… Read more »

How to Juggle Managing Customers and Staff During a Busy Restaurant Shift

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Multitasking is the art of handling several tasks at once. Some of us are usually better at it than others. In the hospitality industry, it’s almost imperative to handle lots of tasks at the same time. For restaurant workers and especially managers, handling customers and staff at the same time can be very difficult. It… Read more »

Should You Offer Paid Hospitality Internships?

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Internships are an important way of giving back to students seeking to improve their resume skills before leaving college or high school. It’s also a great way to proactively fill a recruiting funnel for down the road. But interns are labor-intensive additions to your hospitality team, typically requiring closer oversight than a working adult with… Read more »