Tips for Managing Your Hotel Staff Successfully

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Managing a hotel staff in the hospitality industry can be one of the most challenging parts of the job. The job requires organization, people skills and stamina, but if you do it well, it can be both financially lucrative and personally fulfilling. Here are some of our best tips for managing the challenges that come… Read more »

4 Reasons to Build Trust With Your Hospitality Employees

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Trust is relevant to all relationships, and that includes the one between an employer and their employee. Without it, there’s a lot of dysfunction. If a manager doesn’t trust their workers, they may micromanage and second-guess them. If an employee doesn’t trust their employer, chances are high they will leave or be so unmotivated the… Read more »

Why Giving Recognition Is So Important for Employees Working in the Hospitality Industry

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It’s human nature to want praise for a job well done. This is especially true in the challenging hospitality field, where workers are tasked with pleasing their customers in a variety of settings, from restaurants to hotels and more. But sometimes managers are hard-pressed to remember to praise employees, especially when they are busy or… Read more »

How to Juggle Managing Customers and Staff During a Busy Restaurant Shift

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Multitasking is the art of handling several tasks at once. Some of us are usually better at it than others. In the hospitality industry, it’s almost imperative to handle lots of tasks at the same time. For restaurant workers and especially managers, handling customers and staff at the same time can be very difficult. It… Read more »

Should You Offer Paid Hospitality Internships?

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Internships are an important way of giving back to students seeking to improve their resume skills before leaving college or high school. It’s also a great way to proactively fill a recruiting funnel for down the road. But interns are labor-intensive additions to your hospitality team, typically requiring closer oversight than a working adult with… Read more »

The Best Way to Address a Customer Complaint With Your Employees

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The Best Way to Address a Customer Complaint With Your Employees

Nobody likes receiving customer complaints, but it’s part of doing business. And as the cliché goes, “the customer is always right”—even when they aren’t. If a customer walks away from a transaction feeling disrespected, taken advantage of or otherwise unhappy, it hurts your brand. When you get a complaint, it’s an opportunity to improve performance… Read more »

The Truth About Ghosting: Not Just for Dating Anymore

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Plus, our experts weigh in on what to do when you’re ghosted by a candidate Ghosting interviews is as old as the recruiting process itself. For years, candidates have chosen to not show up to interviews without any communication – it’s only now that we apply a term that’s been more typically used in the… Read more »

Are You Using Customer Data to Improve Their Experience?

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In any industry, striving for customer loyalty is central. And earning that loyalty depends strongly on the customer experience. For hotels, resorts and other businesses in the hospitality sector, delivering exceptional customer experiences is essential to earning repeat patronage, personal referrals and word-of-mouth marketing. Retaining customers is generally easier and more cost-effective than winning new… Read more »

Ready to Improve Management? Ditch These Communication Errors at Your Restaurant

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Communication is the lifeblood of any organization, and one of the most important aspects is management clearly communicating responsibilities and expectations to all employees. This certainly holds true in keeping a restaurant running smoothly and consistently, and for ensuring great customer experiences. Eliminating common communication errors also helps reduce turnover — a persistent struggle in… Read more »

Your Job Hunting Daily Serving of Social Media Tips

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It’s tempting to connect with co-workers and staff online, but one impulsive Facebook post or tweet can strain work relationships and even jeopardize your job. Once a post or comment gets out there, it’s searchable and visible for a long time, so don’t think you’re safe because you’ve recently set your posts to private. Follow… Read more »