The Best Way to Address a Customer Complaint With Your Employees

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The Best Way to Address a Customer Complaint With Your Employees

Nobody likes receiving customer complaints, but it’s part of doing business. And as the cliché goes, “the customer is always right”—even when they aren’t. If a customer walks away from a transaction feeling disrespected, taken advantage of or otherwise unhappy, it hurts your brand. When you get a complaint, it’s an opportunity to improve performance… Read more »

The Truth About Ghosting: Not Just for Dating Anymore

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ghosted image of man

Plus, our experts weigh in on what to do when you’re ghosted by a candidate Ghosting interviews is as old as the recruiting process itself. For years, candidates have chosen to not show up to interviews without any communication – it’s only now that we apply a term that’s been more typically used in the… Read more »

Are You Using Customer Data to Improve Their Experience?

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In any industry, striving for customer loyalty is central. And earning that loyalty depends strongly on the customer experience. For hotels, resorts and other businesses in the hospitality sector, delivering exceptional customer experiences is essential to earning repeat patronage, personal referrals and word-of-mouth marketing. Retaining customers is generally easier and more cost-effective than winning new… Read more »

Ready to Improve Management? Ditch These Communication Errors at Your Restaurant

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Communication is the lifeblood of any organization, and one of the most important aspects is management clearly communicating responsibilities and expectations to all employees. This certainly holds true in keeping a restaurant running smoothly and consistently, and for ensuring great customer experiences. Eliminating common communication errors also helps reduce turnover — a persistent struggle in… Read more »

Your Job Hunting Daily Serving of Social Media Tips

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It’s tempting to connect with co-workers and staff online, but one impulsive Facebook post or tweet can strain work relationships and even jeopardize your job. Once a post or comment gets out there, it’s searchable and visible for a long time, so don’t think you’re safe because you’ve recently set your posts to private. Follow… Read more »

Alexa… Are You Influencing the Hotels?

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Hotel Managers need to stay ahead of the technological advances are reshaping the hotel industry, improving experiences for both staff and guests. As new voice user interface devices such as Amazon’s Alexa find their way into hotel rooms, operations become more streamlined and guest satisfaction increases. Introducing Alexa for Hospitality Alexa for Hospitality is the… Read more »

Did You Know Employee Retention Can Start During the Very First Job Interview?

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Hiring the right employees isn’t enough to keep you on top in the fiercely competitive hospitality industry. Backfilling positions costs a lot, and defecting talent only makes your competition stronger. It’s challenging to hang on to top performers when the hospitality turnover rate is so high, which means employee retention should start during the very… Read more »