A restaurant manager should know how to organize and communicate. This should be reflected in their resume. Unfortunately, too many good managers lose the position because they make the

#1 Resume writing mistake – They tell, not sho

Resumes are often riddled with statements that ‘tell’. Here are some common examples.

  • Good with people
  • Good organization skills
  • Experienced in kitchen
  • 5 years’ experience managing staff

These statements are too general, and tell the HR or recruiter you are trying to work with absolutely, nothing. In fact, what they do show is that you are padding your resume, making cliché’ statements, and haven’t invested enough time and money into turning yourself into a valuable asset.

What Human resources and recruiting firms are looking for are statements that ‘show’ why you feel you are qualified to make the above statements.

  • 2 lifecoaching courses, 1 leadership course, a psychology course on learning styles, and 3 volunteer positions managing teams of 5 – 10 people.
  • 1 management organization course, 1 ‘declutter your life’ course, 1 project management course, volunteered as a project manager for a local charity.
  • 1 year as a cook, 8 months prep, and 3 years running a local soup kitchen.
  • 5 years staff management including writing an Employee’s Handbook, Hiring with an 80% success rate of new hires staying more than 1 year, Productivity increased 33% in the first 2 years, and productivity increased 38% over the third year. Employee turnover decreased 8% in the first year, and 48% by the 5th year. Earned an average of 3 CEUs a year in management, and read 5 – 8 books on management each year.

As you can see by the second example that the HR, or recruiting firm, will know exactly what you accomplished, in that time.

Put a Dollar Value on Your Work

Management is not about the daily grind and making sure everything runs smoothly. It is all about seeing where money is lost, decreasing expenses, and increasing revenues. Any competent, university graduate can keep a well-organized restaurant running. Many people have shown that you don’t need a university degree to manage a restaurant. But, good management jobs, with 5 figure salaries do not go to people at this level of their career development path.

If you have a manager’s position then you should be tracking the profit/loss statements of each area of your organization. There are several areas which are often neglected:

  • Employee turnover
  • Waste and Damage
  • Sick Days
  • Overtime
  • Missing Deadlines on Projects
  • Disorganization resulting in too many, or long meetings
  • Lack of communication skills resulting in damages, loss, and increased employee turnover
  • Poor reporting skills resulting in unapproved projects and improvements

Most businesses in the hospitality industry are riddled with these problems. Showing how you fixed them, and putting a dollar amount to the money the business saved is an excellent way to show how valuable you are.

The time to start preparing for your next job is when you are in your current job. Start tracking the fiscal impact of your decisions.  Those percentages and dollar signs in your resume will have a major impact on ‘your’ value when approaching a recruiter or Human Resources.
You know the saying, ‘You can’t argue with the numbers.’