Assistant General Manager

Position Overview:

We are seeking an experienced and driven Assistant General Manager (AGM) to join our leadership team. This key position serves a pivotal role, collaborating directly with the General Manager to oversee daily operations, deliver exceptional guest experiences, and ensure the successful performance of our property. The ideal candidate is a proactive leader with a strong operational background in the hospitality industry, a dedication to guest satisfaction, and a proven track record of managing staff and achieving key business goals.

Key Responsibilities:

1. Leadership & Team Management

• Assist the General Manager in leading and motivating the hotel team, creating an inclusive and service-oriented environment.
• Supervise department heads, provide mentorship, and encourage professional growth.
• Lead by example in delivering exceptional guest service to align with Hyatt’s core values.

2. Guest Experience Excellence

• Monitor and maintain guest satisfaction scores by quickly resolving concerns and enhancing the guest experience.
• Actively engage with guests by making yourself visible throughout the property and promptly addressing feedback.
• Champion loyalty programs to build long-term guest relationships and drive repeat business.

3. Operational Oversight

• Oversee daily operations across all departments, including Front Office, Housekeeping, and Food & Beverage.
• Ensure company standards, operational excellence, and brand compliance are consistently met.
• Handle emergencies effectively, prioritizing guest and employee safety while minimizing disruption.

4. Financial Performance

• Partner with the General Manager to manage budgets, monitor expenses, and achieve financial targets.
• Analyze performance reports regularly, implementing solutions to optimize revenue streams and control costs.
• Support the sales team in securing group reservations, events, and corporate partnerships.

5. Compliance & Quality Assurance

• Maintain all legal compliance regarding health, safety, and employment regulations.
• Conduct regular property inspections to uphold cleanliness, maintenance, and brand standards.
• Ensure team members are trained and updated on safety and operational protocols.

Qualifications and Experience:

• Education: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience: Minimum of 3–5 years in a leadership role within the hospitality industry. Prior experience as a Department Head or AGM is strongly preferred.
• Proven ability to manage hotel operations and deliver measurable results in guest satisfaction and operational metrics.
• Strong understanding of financial reporting and analysis, with experience managing budgets and maximizing revenue.

Key Skills:

• Exceptional communication and interpersonal skills, with the ability to connect with guests and team members alike.
• Strategic and solution-focused mindset to resolve challenges swiftly.
• Proficiency in hospitality management software (PMS) and Microsoft Office Suite.
• Attention to detail with strong organizational skills to manage multiple priorities.
• Ability to work a flexible schedule, including weekends and holidays, as needed.

Preferred Qualifications:

• Previous experience with Hyatt-brand properties or extended-stay hotel operations is a bonus.
• Familiarity with the Charlotte market and corporate travel needs will be highly regarded.

Why Join Us?

We believe that exceptional hospitality begins with our people. As a member of our team, you’ll be part of a collaborative culture that values innovation, professional development, and providing best-in-class guest experiences. We offer competitive compensation, performance-based incentives, and opportunities for career growth in an industry-leading brand.

Apply Today:

If you’re an experienced hospitality professional seeking a leadership role where you can make an immediate impact, we’d love to hear from you. Take the next step in your career by joining us as our Assistant General Manager!

We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.