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FOH Manager | F&B and Entertainment

Location: Downtown NYC New York

Salary: $75,000 - $78,000

Posted Date: 04.28.2025

Employment Type: Permanent

Job ID: 38952120

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Job Description

Job Title: Front of House Manager
Location: New York, NY

Position Overview:
We are seeking a dynamic and experienced Front of House (FOH) Manager to lead and manage the guest experience in our upscale, high-energy establishment. This individual will play a key role in ensuring a seamless operation by overseeing day-to-day front-of-house activities, supervising staff, and maintaining a positive and welcoming environment for our guests. The ideal candidate will have a strong leadership presence, exceptional customer service skills, and a passion for creating memorable experiences for guests.

Key Responsibilities:

Manage the daily operations of the front-of-house, ensuring smooth and efficient service.
Lead and motivate a team of servers, bartenders, hosts, and other front-of-house staff, fostering a positive work culture.
Oversee guest interactions to ensure exceptional service and handle guest concerns or issues promptly and professionally.
Train, coach, and develop team members to maintain high service standards and improve overall performance.
Collaborate with kitchen and management teams to ensure communication and efficiency across departments.
Maintain accurate records of reservations, guest preferences, and any special accommodations.
Ensure that all front-of-house areas are clean, organized, and properly stocked.
Monitor and enforce all safety, cleanliness, and health standards in front-of-house operations.
Handle inventory control for front-of-house supplies, ensuring proper ordering and stock levels.
Assist with scheduling to ensure appropriate staffing levels during peak hours and events.
Ensure that all staff adhere to company policies and procedures while maintaining high standards of professionalism.
Handle cash and financial transactions as required, including overseeing tip distribution and ensuring accurate reporting.

Qualifications:

Previous experience in a front-of-house management role in a high-volume, upscale setting is preferred.
Strong leadership and team-building skills with the ability to motivate and manage a diverse group of employees.
Exceptional customer service skills, with a focus on creating memorable guest experiences.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and the ability to handle guest complaints and operational challenges with a calm demeanor.
Knowledge of POS systems, scheduling software, and basic office tools.
Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail.
Flexible availability, including evenings, weekends, and holidays, as needed.
Ability to lift up to 30 pounds and stand for long periods of time.

Benefits:

Competitive salary and performance-based incentives.
Opportunities for growth and career advancement.
Health, dental, and vision benefits.
Paid time off and holidays.
Discounted meals and employee perks.

If you are passionate about providing exceptional guest service and thrive in a fast-paced, dynamic environment, we encourage you to apply for the Front of House Manager position in New York, NY. Join our team and help us deliver unforgettable experiences to our guests!

Apply now