Position: Hotel General Manager

Location: Hyatt House

Overview

Hyatt House is seeking an experienced and results-driven Hotel General Manager to lead the operations of our property. This position is ideal for a dynamic leader with a passion for hospitality and a proven track record in hotel management. The Hotel General Manager will drive operational excellence, deliver exceptional guest experiences, and uphold the high standards synonymous with Hyatt House.

Key Responsibilities

The selected candidate will be responsible for the following duties to ensure the hotel's success and seamless operations:

Operational Leadership

• Oversee all day-to-day operations across departments, including front office, housekeeping, food and beverage, and maintenance.
• Ensure the property operates within Hyatt standards, maintaining a focus on quality, cleanliness, and safety.
• Establish efficient workflows to streamline operations and enhance productivity.

Guest Satisfaction

• Maintain a guest-first approach by ensuring exceptional service delivery at every touchpoint.
• Address guest feedback promptly, resolving issues to exceed expectations and build loyalty.
• Monitor guest satisfaction metrics to implement continuous improvement initiatives.

Staff Management

• Lead, mentor, and motivate department heads and team members to achieve operational goals and foster a culture of collaboration.
• Develop staffing strategies, hire qualified personnel, and ensure training programs are in place to enhance team performance.
• Conduct regular performance reviews, provide constructive feedback, and support career development for staff.

Financial Operations

• Manage the hotel’s annual budget, forecasting, and reporting to ensure strong financial performance.
• Monitor and control operational expenses while maintaining quality standards.
• Identify opportunities to increase revenue through optimized room bookings, events, and other hotel services.

Strategic Planning and Brand Adherence

• Develop and execute strategies to grow the business while maintaining Hyatt House's commitment to excellence.
• Uphold and showcase the brand’s standards by ensuring consistency in guest experiences.
• Evaluate industry trends and competitor strategies to stay ahead in the market.

Qualifications

To excel in this role, the ideal candidate will meet the following requirements:

Required

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5+ years of experience in hotel management, preferably with a focus on mid-scale extended-stay properties.
• Exceptional leadership skills with proven experience managing cross-functional teams.
• Strong financial acumen and experience in budgeting, forecasting, and P&L accountability.
• A commitment to operational integrity and guest satisfaction.

Preferred

• Proficiency in hotel management systems (such as Opera, OnQ, or similar platforms).
• Demonstrated success in enhancing revenue and implementing cost-saving measures.
• Outstanding communication, coordination, and problem-solving abilities.

Why Join Hyatt House?

At Hyatt House, we believe in nurturing talent and developing leadership within our organization. By joining our team, you will become part of a globally recognized brand known for its innovation, sustainability, and dedication to hospitality excellence. We offer competitive compensation packages, professional development opportunities, and a supportive work environment focused on personal and professional growth.

If you are a results-oriented leader with a passion for exceeding expectations, apply today to take the next step in your career with Hyatt House.

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