Manager

Full-Time | Southern California Wine Country

Compensation: $70,000 – $75,000 annually DOE

Schedule: Must be available weekends and holidays; hours vary based on property needs

About the Company:

We operate a property in the heart of Southern California’s wine country, surrounded by vineyards and rolling hills. This award-winning 90-room destination hotel is known for its elevated guest service, peaceful ambiance, and connection to the surrounding landscape. We welcome guests seeking a tranquil escape from city life and take pride in creating exceptional guest experiences.

Position Summary:

The Manager oversees hotel operations across front desk, bell/valet, concierge, night audit, housekeeping, and food & beverage guest interactions. The ideal candidate brings hospitality expertise, strong leadership skills, and a commitment to creating consistently excellent guest stays. This is a hands-on leadership role focused on team training, operational flow, and day-to-day service excellence.

Key Responsibilities:

Guest Services & Front Office Operations:

• Lead day-to-day oversight of front desk, concierge, PBX, bell/valet, and night audit teams
• Ensure guests receive warm, friendly, and efficient service throughout their stay
• Handle complex guest issues and special requests with professionalism
• Monitor VIP, group, and special event arrivals, ensuring seamless service
• Collaborate with sales and housekeeping to align on room blocks and event-driven occupancy

Readiness:

• Partner with housekeeping to ensure rooms are clean and guest-ready
• Conduct quality checks on VIP rooms and special event accommodations
• Manage daily room assignments and room readiness status

Food & Beverage Coordination:

• Collaborate with F&B team to meet in-room service expectations
• Support F&B operations during peak periods as needed
• Ensure property health and safety standards are maintained

Team Leadership & Training:

• Recruit, train, and manage front office and guest services team members
• Oversee onboarding programs and service standard training
• Schedule and lead departmental meetings and shift huddles
• Create and maintain labor schedules aligned with occupancy forecasts

Operations & Administration:

• Support daily and weekly reporting, including MOD and arrival checklists
• Conduct monthly safety inspections and participate in overnight quality audits
• Maintain close communication with all departments and promote cross-functional teamwork
• Review and reconcile OTA reservations and billing; ensure coding and financial accuracy
• Participate in rate management, occupancy review, and special package setup
• Assist in creating and implementing special seasonal promotions

Qualifications:

• Minimum 3 years of hotel operations experience
• Proven ability to manage and train hospitality teams
• Excellent guest service and problem-resolution skills
• Strong communication and leadership abilities
• Working knowledge of hotel management systems and Microsoft Excel/Word
• Must be flexible, reliable, and highly organized
• Familiarity with AAA Four Diamond service standards is preferred

Benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life and Supplemental Insurance Options
• Pet Insurance
• 3 Weeks of PTO
• 2 Paid Holidays (Thanksgiving & Christmas) + 6 Floating Holidays
• Employee discounts and access to exclusive hospitality perks