Director of Restaurant Operations

Location: Cleveland, Ohio

Salary: $100,000 - $125,000 annually

Bonus Potential: 30% - 40%

Relocation Assistance: Yes

About Us

This dynamic new venue in Cleveland combines high-end cuisine, VIP experiences, and world-class entertainment to redefine hospitality downtown. Featuring an award-winning chef, upgraded AV systems, and a revamped concert venue, this is an exciting opportunity to lead a team in delivering exceptional service to a discerning clientele. With a focus on creating a luxurious atmosphere, the venue will offer VIP-only spaces with exclusive service and amenities, including fine dining, bottle service, and more.

Job Summary

We are seeking a high-energy, customer service-focused Director of Restaurant Operations to oversee all aspects of our innovative downtown. The ideal candidate will excel in leading teams, enhancing guest satisfaction, and implementing operational excellence. This role is pivotal in delivering top-tier experiences to our patrons and fostering a positive, results-driven culture for our employees.

Key Responsibilities

• Oversee day-to-day operations of the restaurant, VIP services, and event spaces.
• Lead and inspire a high-performance team, prioritizing employee engagement and development.
• Ensure exceptional customer service is delivered, creating memorable experiences for guests.
• Maximize operational efficiency by streamlining workflows and optimizing resource allocation.
• Collaborate with the culinary team led by our award-winning chef to maintain menu excellence.
• Manage budgets, control expenses, and drive revenue growth while maintaining quality standards.
• Partner with marketing teams to promote events, concerts, and VIP offerings.
• Uphold health and safety standards throughout the venue.

Qualifications

• Proven experience as a Director of Restaurant Operations or similar leadership role in upscale dining, hospitality, or entertainment.
• Strong background in customer service, with a passion for exceeding guest expectations.
• Ability to lead and motivate teams while fostering a collaborative environment.
• Exceptional organizational and problem-solving skills.
• Knowledge of high-end food and beverage services, including VIP amenities.
• Experience with event management and large-scale operations is a plus.

What We Offer

• Competitive salary range of $100,000 to $125,000 annually.
• Bonus potential of 30%-40%, based on performance metrics.
• Comprehensive relocation assistance for qualified candidates.
• Opportunity to work in a state-of-the-art venue with enhanced AV systems and a luxury VIP area.
• Late summer start date, joining an exciting pre-opening phase full of growth possibilities.

How to Apply

Interested candidates are encouraged to apply as soon as possible. Send resumes to Jay Bush at jay@geckohospitality.com detailing your relevant experience and why you’re the ideal candidate for this role.