General Manager – Specialty Bakery & Café, New Philly Opening January 2026

Join a thriving specialty café and retail concept that's redefining the neighborhood gathering place. We're a unique blend of exceptional eatery, artisan bakery & patisserie, specialty coffee shop, and curated retail experience—all designed to foster warmth and community through outstanding hospitality and quality food. We're seeking a dynamic General Manager to lead daily operations and drive success at our location.

Position: General Manager

Concept Type: Specialty Retail Café

Salary: $70-75K + bonus and benefits

About Us

We believe in more than just serving exceptional food and drink—we believe in fostering a community where great people, comfort, and quality converge. Our concept is a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. Most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.

Job Qualifications

• 3-5 years of leadership experience in hospitality, restaurant, or retail, with a proven track record of successfully managing teams and operations
• Strong team management skills, including hiring, training, performance coaching, and scheduling to align with business needs
• Financial acumen, with experience in budgeting, cost control, sales analysis, and profitability management
• Excellent communication and problem-solving abilities, ensuring effective team collaboration and quick decision-making
• Hands-on leadership approach, actively engaging with the team and guests to maintain high service and hospitality standards
• Knowledge of food safety regulations, inventory management, and POS system operations to ensure compliance and efficiency

Job Responsibilities

Personnel Management

• Recruit, hire, train, and develop a high-performing team that upholds our hospitality and service standards
• Conduct regular performance evaluations, providing feedback and coaching for all team members to ensure employee growth and engagement
• Manage scheduling and labor costs to align with business needs and budget goals
• Foster a positive work environment that encourages teamwork, accountability, and professional development
• Cross-train team members to improve workflow efficiency, develop skills, and enhance team adaptability
• Ensure compliance with company policies, labor laws, and health and safety regulations

Operations Management

• Oversee the cleanliness, organization, and overall presentation of the location to ensure a welcoming and efficient environment
• Coordinate repairs and maintenance, ensuring all equipment and facilities are in excellent working condition
• Collaborate with the marketing and culinary teams on seasonal promotions and new product launches and in-store signage
• Oversee all inventory levels, ensuring accurate tracking and replenishment, while reconciling invoices and waste to maintain cost efficiency

Product and Customer Experience

• Ensure all food and beverage offerings meet our quality and presentation standards
• Work closely with the culinary team to maintain consistency, portion control, and product availability throughout the day with sufficient amounts available at closing
• Train staff on hospitality, customer service, and product knowledge to create an exceptional guest experience
• Respond to customer feedback and concerns, implementing improvements as needed

Financial & Business Performance

• Analyze sales trends and implement strategies to increase revenue and customer engagement
• Monitor and manage key financial metrics, including labor costs, waste, and controllable expenses, to maximize profitability
• Oversee cost-control initiatives, including efficient inventory management and waste reduction programs
• Ensure accurate cash handling, POS system operations, and financial reporting
• Work with leadership to develop annual budgets, sales targets, and operational goals

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our business continues to expand
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it
• Employee Benefits: 401k, PTO, Sick Time, Health Insurance, Food/Beverage Discounts, and more

If you're a passionate leader ready to make an impact as a General Manager at this exceptional location, we want to hear from you! Please email your resume directly to matt@geckohospitality.com for immediate consideration.