Job Description

Title : Assistant Retail Manager

Reports to: Shop Supervisor

Department: Gift Shop

Job Type: Full-Time

Overview:

We are seeking a dynamic and experienced Assistant Retail Manager to support and grow the day-to-day operations of our unique gift shop. This role is ideal for someone passionate about retail, guest service, and holistic living, and ready to take on a leadership position. As Assistant Manager, you’ll help oversee a dedicated team, maintain operational excellence, and ensure our guests have an engaging and fulfilling shopping experience.

What You’ll Do Here:

Support the Shop Manager in managing all aspects of daily retail operations.

Lead by example in delivering outstanding guest service: greeting, guiding, and engaging customers.

Supervise and assist staff in completing sales, returns, and transactions efficiently.

Train new associates on store policies, POS systems (Shopify), and customer service standards.

Maintain optimal store presentation: oversee merchandising, restocking, and upkeep of displays.

Assist in inventory management: receiving shipments, reconciling invoices, and updating systems.

Ensure product labeling and tagging accuracy for optimal guest experience.

Handle customer inquiries and resolve issues with professionalism and care.

Analyze sales trends, provide feedback on inventory, and suggest new product opportunities.

Foster a creative and collaborative environment that reflects the values of the retreat center.

Work across both the gift shop and café portions of the business as needed.

Skills and Qualifications:

2+ years of experience in a retail setting, with at least 1 year in a supervisory or leadership role.

Strong organizational and communication skills.

High level of computer literacy; experience with Shopify is preferred.

Proven ability to lead a team with professionalism, integrity, and positivity.

Enthusiasm for holistic, natural, and wellness-oriented products.

Ability to multitask and remain adaptable in both high-energy and quiet moments.

Flexibility in scheduling, including weekends and holidays.

Desire to grow personally and professionally within a spiritually inspired environment.

Benefits:

Subsidized health/dental insurance after 90 days

Paid vacation and sick time after 90 days

401k enrollment after 1 year

Discounts and complimentary access to our signature programs and activities

Opportunity to live and work in a beautiful, serene, and spiritually uplifting environment