Position Summary

The Director of Housekeeping is responsible for leading all housekeeping operations across the resort, including guest accommodations, public spaces, and designated operational areas. This role ensures consistent service excellence, efficient department performance, and the long-term care of furnishings, fixtures, and equipment.

Key Leadership Responsibilities

• Recruit, develop, and lead a high-performing housekeeping team, including supervisory and management staff
• Establish and maintain training standards and operational procedures across all housekeeping functions
• Oversee inspections and quality assurance programs to ensure brand-level and luxury service standards are met
• Manage inventory, purchasing, and cost controls for rooms and housekeeping supplies
• Maintain linen and asset accountability programs
• Partner with Safety & Security on guest property protocols and operational procedures
• Lead departmental budgeting, forecasting, and labor management initiatives
• Collaborate with Engineering and other department leaders to support preventative maintenance and operational continuity
• Maintain productive relationships with vendors and external service partners
• Serve as a point of contact for guest and ownership-level service recovery when required
• Promote a culture of professionalism, fairness, and team engagement

Scope of Leadership

• Direct oversight of housekeeping associates, supervisors, and management team members
• Accountability for department performance, standards, and team development

Minimum Qualifications (Required)

• College degree or equivalent professional experience
• Minimum of five (5) years of housekeeping management experience, including at least two (2) years in an executive or senior leadership capacity
• Demonstrated knowledge of luxury hotel or resort operations, including budgeting and labor controls
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Working knowledge of hotel systems and reporting tools
• Proven ability to lead teams and foster positive employee relations
• Spanish language proficiency strongly preferred



Compensation & Benefits

• $100,000–$110,000 base salary
• Relocation assistance available
• Comprehensive benefits package

Interest should be immediately sent to recruiter Danielle Salerno

Danielle@GeckoHospitality.com