HOA General Manager

Location: Big Island, Hawaii

Position Type: Full-Time, Exempt

Reports To: Board of Directors

Salary: $120K - $130K + 20% Bonus

Relocation: Yes, if you have previous Hawaii experience

Position Summary

We are seeking an experienced and strategic HOA General Manager to oversee the comprehensive operations of our premier community association. The ideal candidate will bring a proven track record of executive leadership in property management, ensuring operational excellence, fiscal responsibility, and community cohesion.

This role requires a solution-oriented professional capable of managing complex stakeholder relationships while navigating the unique regulatory and cultural landscape of the Hawaiian Islands.

Core Responsibilities

Executive Leadership & Operations

• Direct all aspects of daily community operations, ensuring facilities and common areas meet the highest standards of safety, aesthetics, and functionality.
• Implement strategic initiatives established by the Board of Directors, translating long-term goals into actionable operational plans.
• Supervise onsite staff and administrative personnel, fostering a culture of accountability and professional growth.
• Utilize industry-standard property management software to streamline workflows and maintain accurate records.

Financial Management & Fiscal Stewardship

• Develop and manage the annual operating budget, ensuring strict adherence to projected expenditures.
• Oversee the reserve study process and manage capital improvement projects to ensure long-term asset preservation.
• Review financial statements monthly, providing detailed variance reports and strategic recommendations to the Board.
• Coordinate with external auditors and tax professionals for annual reporting and compliance.

Vendor Management & Contract Negotiation

• Solicit competitive bids (RFPs) for service contracts, including landscaping, security, maintenance, and insurance.
• Negotiate vendor contracts to secure optimal service levels and pricing while mitigating liability.
• Monitor vendor performance through regular site inspections and performance reviews to ensure compliance with contractual obligations.

Compliance, Governance & Communication

• Ensure strict compliance with Association governing documents (CC&Rs, Bylaws) and relevant state statutes, including Hawaii Revised Statutes (HRS) Chapter 514B or 421J.
• Serve as the primary liaison between the Board, residents, and external stakeholders, handling sensitive inquiries with discretion and professionalism.
• Facilitate Board meetings, including agenda preparation, management reports, and execution of meeting minutes.

Qualifications & Requirements

Experience & Education

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• Minimum of 3-5 years of experience in HOA management, property management, or hospitality executive roles.
• CMCA® (Certified Manager of Community Associations), AMS® (Association Management Specialist), or PCAM® (Professional Community Association Manager) designations are highly preferred.

Specialized Knowledge: The Hawaiian Context

• Island Experience: Preference will be given to candidates with direct experience managing properties within the Hawaiian Islands.
• Cultural Competency: A deep understanding of local culture and the "Aloha Spirit" is essential for effective community relations and conflict resolution.
• Regulatory Expertise: Familiarity with Hawaii’s specific environmental regulations, shoreline management issues, and labor laws.
• Logistics: Proven ability to manage supply chain and vendor challenges unique to island operations.

Why Join Us?

Professional Impact:

Joining our team means taking the helm of a sophisticated operation where your expertise directly influences property values and resident quality of life. Our managers are empowered to implement solutions that streamline operations.

Support & Stability:

We value long-term partnerships. You will work with a stable, professional Board of Directors committed to governance best practices.

How to Apply

Please submit your resume and a cover letter to: jay@geckohospitality.com, detailing your experience with high-level association management. Specifically, highlight any experience managing properties in Hawaii and your approach to navigating complex community dynamics.