Job Description: General Manager (QSR)

Role: General Manager - Lubbock

Industry: Quick Service Restaurant (QSR) / Hospitality

Reports To: District Manager

Executive Summary

We are recruiting an experienced General Manager to oversee total unit operations. The ideal candidate is a seasoned hospitality professional capable of driving unit economics, optimizing throughput, and maintaining rigorous brand standards. You will serve as the primary operator, leveraging data-driven decision-making to enhance the guest experience while managing Prime Costs (COGS and Labor) effectively.

We value leaders who bring proven solutions to common industry challenges, from staff retention to inventory variance. This role requires a hands-on approach to leadership and a commitment to operational excellence.

Core Responsibilities

Operational Excellence & Compliance

• Execute daily systems to ensure 100% adherence to brand standards, food safety protocols, and Health Department regulations.
• Manage inventory levels to minimize waste and variance; oversee ordering processes to align with projected sales volume.
• Monitor speed of service (SOS) metrics and adjust deployment strategies to maximize throughput during peak hours.
• Conduct regular facility audits and coordinate preventative maintenance for equipment to avoid downtime.

Financial Oversight & Profitability

• Take full ownership of the store’s Profit & Loss (P&L) statement.
• Implement strict cash handling procedures and conduct daily/weekly reconciliations.
• Manage labor costs by writing efficient schedules that align with sales forecasts and labor matrices without sacrificing guest service.
• Analyze key performance indicators (KPIs) to identify trends in sales and costs, implementing corrective action plans where necessary.

Team Leadership & Development

• Recruit, interview, and onboard high-quality team members and shift leaders.
• Reduce turnover by fostering a positive culture of accountability and professional development.
• Conduct performance evaluations and provide ongoing coaching to build a pipeline of future leaders.
• Ensure all staff members are certified in necessary safety and operational training modules.

Guest Satisfaction

• Resolve guest complaints with a focus on service recovery and brand loyalty.
• Analyze guest feedback scores (OSAT/SMG) to identify areas for improvement in product quality or service speed.
• Maintain a high-energy, welcoming environment that encourages repeat business.

Qualifications & Experience

• Experience: Minimum of 2–3 years of experience as a General Manager or Assistant General Manager in a high-volume QSR or Fast Casual environment.
• Financial Acumen: Demonstrated ability to manage a P&L, with specific experience controlling Food Cost and Labor percentages.
• Operational Knowledge: Proficiency with back-of-house systems, POS technology, and inventory management software.
• Certifications: ServSafe Manager Certification (or local equivalent) required.
• Soft Skills: Strong conflict resolution abilities and clear verbal/written communication skills.
• Availability: Must be able to work a flexible schedule, including 50+ hour work weeks, evenings, weekends, and holidays to meet business needs.

What We Offer

• Competitive Base Salary: $38,000 - $48,000 annually.
• Performance Incentives: $4,000 - $7,000 annual potential bonus based on meeting KPI targets.
• Career Growth: Structured pathways for advancement into multi-unit leadership roles.
• Development: Comprehensive training programs designed to enhance your management expertise.
• Culture: A supportive and inclusive work environment focused on team success.

If interested, please send your resume to jay@geckohospitality.com