Restaurant Assistant General Manager

Location: Waco, TX

Salary: $80,000.00 Annually

We are seeking a results-oriented Assistant General Manager to provide comprehensive supervision and leadership within our high-volume dining establishment. This role is critical to our operational success, focusing on talent acquisition, employee engagement, and rigorous training protocols. The AGM acts as a catalyst for the restaurant's progress and growth, setting the standard for commitment and process expertise for all team members.

Supervisory Responsibilities

• Talent Acquisition & Development: Manages the full recruitment lifecycle, hiring and training restaurant staff to ensure a cohesive, high-performing team.
• Labor Management: Organizes and oversees staff schedules to optimize labor costs while maintaining service standards.
• Performance Management: Conducts timely and constructive performance evaluations to foster professional growth.
• Employee Relations: Handles discipline and termination of employees in strict accordance with established policies and procedures.

Duties/Responsibilities

• Operational Excellence: Supervises food preparation processes, ensuring full compliance with health, safety, food handling, and hygiene regulations.
• Guest Experience: Ensures 100% customer satisfaction with all aspects of the dining experience, from service quality to ambiance.
• Conflict Resolution: Handles customer complaints with diplomacy and courtesy, turning challenges into opportunities for guest retention.
• Regulatory Compliance: Ensures strict adherence to alcoholic beverage regulations and local laws.
• Financial Acumen: Estimates food and beverage costs, manages inventory, and oversees purchasing to maximize profitability.
• Facility Management: Conducts daily inspections of the facility and equipment to uphold health and safety standards; schedules maintenance and repairs as needed.
• Administrative Oversight: Maintains accurate sales records, tracks cash receipts, and prepares comprehensive operations reports for leadership.
• Adaptability: Performs other duties as assigned to support the dynamic needs of the business.

Required Skills/Abilities

• Leadership: Strong supervisory skills with a proven track record of leading diverse teams.
• Interpersonal Communication: Excellent interpersonal skills with a sharp focus on customer service and conflict resolution.
• Efficiency: Excellent time management and organizational skills with meticulous attention to detail.
• Industry Knowledge: Deep familiarity with food handling, safety protocols, and restaurant best practices.
• Technical Proficiency: Proficient with Microsoft Office Suite and standard POS/management software.

Most Desired Characteristics

• Results-Oriented: Sales-driven mindset with a focus on achieving tangible business outcomes.
• People-First Approach: A genuine passion for people while upholding rigorous company standards.
• Agility: High adaptability is a must in our fast-paced, ever-changing environment.
• Culture Builder: Ability to create a positive, winning culture that motivates the team.
• Dynamic Leadership: leads with energy and inspiration, consistently seeking pathways to improve sales and reduce the cost of goods sold (COGS).

If you're interested, please send your resume to jay@geckohospitality.com for you to look over and consider.