SALES MANAGER

Reports to: Director of Sales

Classification: Exempt 

Job Type: Full Time

Location: Columbus

Date: 05.17.25

Job Summary:  

This individual’s main scope is to sell hotel rooms, conference packages, and food and beverage facilities through direct client contact for the purpose of maximizing profits of the hotel property and providing client satisfaction.

Essential Functions:

1. Strong customer service ethic, embracing the company's mission statement with high emphasis on exceeding Clients’ expectations at all times and always providing authentic hospitality to each and every Guest.

2. Establishes client base of companies, organizations, associations, travel agents and commercial businesses in defined geographic area or market segments through various methods of contact including: direct outside sales calls, telephone marketing, email marketing and networking for the purpose of securing business for the hotel property to ensure that pre-determined sales expectations are met and exceeded.

3. Negotiates room blocks, room rates, function space, food and beverage prices and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via group sales contract, corporate rate agreement or catering event order.

4. Participates in sales trips to key feeder markets and attends trade shows, based on hotel’s budget and marketing plan, to maximize the generation of hotel sales and revenues.

5. Participates in industry and civic organizations and local community functions representing sales opportunities for the hotel.

6. Conducts hotel tours and entertains qualified potential clients in accordance with the company and property policies,

7. Assists the Director of Sales in the preparation of the department budget and sales objectives, action plans, and overall strategies of the property.

8. Ensures that current and prospective client databases are maintained, that files are kept current and accessible and that timely sales recap reports are submitted to the Director of Sales and Marketing.

9. Meet or Exceed pre-determined prospecting, site visit and revenue goals.

10. Manage multiple projects and clients at any given time with the ability to adapt fluidly to the changing nature of client’s needs.

11. Participating in the Manager on Duty Program.

12. Any other tasks assigned to you by management.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

1. Position may require some outside sales selling that includes walking for long periods of time during Sales Blitz opportunities.

2. As an MOD, heavy workloads requiring the ability exert up to 100 pounds of force and the ability to regularly lift 55 lbs.

Qualifications, Education, Experience, Skills, and Abilities:

1. Bachelor’s Degree or equivalent experience and a minimum of two years’ experience in sales or marketing to include one year in hospitality or hotel sales.

2. Affiliations and Memberships with local Industry Associations such as MPI, PCMA, OSAE, HSMAI, SGMP a plus.

3. Experience with Delphi and Maestro operating systems preferred.

4. Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Mail Merges, Email and Web searches.

5. Excellent interpersonal skills both in person and by phone with high level of professionalism to deal effectively with all types of personalities.

6. Superb organizational skills – ability to prioritize, multi-task, direct and solve problems effectively with little supervision.

7. Highly enthusiastic and self-motivated.

8. Time management and ability to prioritize job duties and projects.

9. Ability to work with and win over multiple personalities when working toward a common goal for a successful overall outcome.

10. Ability to lead a team to fully deliver on guests’ expectations

Travel

Local and regional travel is required resulting in overnight trips. This position requires the successful candidate to have a valid Ohio Driver’s license. The successful candidate would have to provide proof that s/he has a valid driver’s license upon being hired.