HRIS / Payroll Specialist

Reports to: Director of Payroll

Classification: EXEMPT

Job Type: Full Time

Location: Support Office

Job Summary:

The Payroll & Human Resources Accounting Specialist supports payroll, benefits, and HRIS administration to ensure accurate, timely, and compliant processing across the organization. This role maintains payroll, HRIS, and benefits billing accuracy across all locations, ensures proper entry and balancing within accounting systems, and partners with HRIS vendors, benefits brokers, and insurance carriers to support data integrity. The position also collaborates closely with Payroll, Human Resources, and Accounting teams to support day-to-day operations.

Essential Functions:

1. Serve as an HRIS support administrator for the UKG Pro HRIS system and UKG Workforce Management (WFM) timekeeping system.

2. Partner with Human Resources and Payroll to maintain system users, roles, security access, and workflows within UKG Pro.

3. Assist with system audits, reporting, testing, and data validation across HR, Payroll, and Accounting systems.

4. Provide system troubleshooting and support to locations and leadership, escalating issues to vendors as appropriate.

5. Generate recurring and ad hoc HR, payroll, accounting (GL), and benefits reports to support operational and financial needs.

6. Reconcile monthly benefit invoices against HRIS system records, identifying discrepancies and reporting findings to Payroll and Accounting.

7. Process benefits billing payments though third party payment portals and report to Accounting for ERP recording and reconciliation. 

8. Audit payroll- and benefits-related balance sheet accounts, identify variances, and communicate discrepancies to Payroll and Accounting.

9. Collaborate with Human Resources to support benefits administration, including open enrollment, renewals, new hires, terminations, leaves of absence, and status changes impacting benefits eligibility.

10. Support Accounting by maintaining organized insurance, vendor, and compliance documentation.

11. Assist with the preparation and maintenance of insurance certificates and regulatory documentation.

12. Track and maintain contracts, insurance documentation, and associated records with accuracy and confidentiality. 

13. Track, facilitate, and ensure timely renewal of required property licenses and permits. 

14. Utilize established systems and trackers to maintain organized, up‑to‑date documentation and visibility.

15. Coordinate cross‑functionally with internal teams to support compliance, documentation, and administrative needs. 

16. Provide general administrative support for CHM Support Office team members, handling sensitive information with discretion.

17. Coordinate with Payroll, Human Resources, and Accounting to schedule, track, and support internal audits and compliance reviews at the location level.

18. Respond to management inquiries in a timely, accurate, and professional manner.

19. Support cross-functional projects and special initiatives as assigned.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

1. Ability to remain seated for extended periods while working at a computer.

2. Frequent use of hands and fingers to operate a computer keyboard, mouse, and standard office equipment.

3. Ability to view computer screens for prolonged periods, including reading detailed reports and data.

4. Occasional standing, walking, bending, and reaching to access files, office equipment, or supplies.

5. Ability to lift and carry office materials or files weighing up to 15 pounds occasionally.

6. Ability to communicate effectively in person, by phone, and via electronic communication.

7. Ability to reliably commute to and be physically present at the designated office location during scheduled work hours, as this position is not remote.

Qualifications, Education, Experience, Skills, and Abilities:

1. Minimum of 2 years of experience in Human Resources, benefits, payroll, or HRIS administration; hospitality industry experience preferred.

2. Experience with billing reconciliation, balance sheet concepts, and benefits invoicing; benefits billing experience strongly preferred.

3. HRIS experience required; experience with UKG Pro and UKG Workforce Management strongly preferred.

4. Demonstrated strong attention to detail with a high degree of accuracy in data entry, auditing, and reporting.

5. Proficiency in Microsoft Office applications, with advanced Excel skills required (e.g., formulas, pivot tables, reconciliations).

6. Exceptional organizational, time management, and follow-up skills, with the ability to track tasks to completion.

7. Strong analytical, critical thinking, and problem-solving abilities.

8. Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced, multi-location environment.

9. Service-oriented, hospitality-focused mindset with a collaborative and professional approach.

10. Strong understanding of accounting principles, ethics, and GAAP.

Work Environment & Schedule:

This position is on an hourly basis; standard business hours with flexibility to support hospitality operations. Additional hours may be required during open enrollment, payroll cycles, or audit periods.