Title:  Assistant General Manager

Location: San Antonio, TX (area)

Salary: $65K - $75K + 8% Bonus

Position Overview:

The Assistant General Manager plays a pivotal role in delivering exceptional guest experiences. This leadership position is responsible for overseeing food & beverage, retail, aquatic, and recreation activities, ensuring smooth operations and memorable experiences for all guests. The AGM will set and implement both short- and long-term goals, manage daily operations, and uphold company policies and procedures.

Key Responsibilities

Leadership & Team Management

• Inspire and energize the team to deliver outstanding guest experiences.
• Recruit, train, and schedule team members across food & beverage, retail, aquatics, and recreation departments.
• Provide consistent feedback, set goals, and foster team development.
• Monitor team performance, ensuring compliance with required training and certifications.
• Collaborate with HR and management on employment actions, including disciplinary measures and terminations.

Operational Oversight

• Oversee daily operations of assigned departments, ensuring guest needs are met and projects are completed.
• Serve as Manager on Duty on a rotational basis.
• Perform tasks alongside team members to support operations.
• Plan and coordinate activity programs in collaboration with other managers to create unforgettable guest experiences.
• Manage inventory, supplies, and budgets for assigned departments.

Guest Experience & Conflict Resolution

• Address and resolve guest complaints and conflicts within assigned departments.
• Organize and follow up on guest and home office requests in a timely manner.
• Ensure compliance with state and local regulations for staff certifications and facility safety.

Strategic Planning & Financial Management

• Analyze costs, benefits, and losses to support company profitability.
• Monitor department performance and identify opportunities to improve productivity and efficiency.
• Operate within prescribed budgets for labor and expenses.

Qualifications & Requirements

• 2-4 years of management experience (hospitality, hotel, or resort management preferred but not required).
• Strong customer service, communication, and problem-solving skills.
• Excellent interpersonal, motivational, and organizational abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Must have a valid driver’s license.
• Willingness to work long hours, weekends, and be on call during occasional periods.
• Enjoys working with people and children.

If Interested please send your resume to jay@geckohospitality.com for immediate consideration.