General Manager – Full-Service Hotel

Salary: $120,000 - $130,000 ++

Location: 15 miles outside of Downtown Chicago

Job Summary:

We are seeking an experienced and dynamic General Manager to lead our full-service hotel to new heights of excellence. The ideal candidate will be a passionate hospitality professional with a proven track record of driving guest satisfaction, maximizing revenue, and maintaining operational efficiency. This role requires a hands-on leader who can inspire a team, deliver exceptional guest experiences, and strategically position the hotel to outperform the competition.

Key Responsibilities:

1. Guest Satisfaction:

• Ensure an exceptional experience for both internal and external guests by fostering a culture of service excellence.
• Monitor and improve guest satisfaction scores through proactive engagement, personalized service, and prompt resolution of guest concerns.
• Maintain the highest standards of cleanliness, safety, and functionality across all areas of the property.

2. Revenue Growth:

• Drive top-line revenue by implementing innovative sales and marketing strategies to attract new business and retain loyal guests.
• Analyze market trends and competitor performance to identify opportunities for shifting market share from the competitive set.
• Collaborate with the sales and revenue management teams to optimize pricing, inventory, and distribution channels.

3. Operational Excellence:

• Oversee daily operations to ensure all departments are aligned with the hotel’s goals and brand standards.
• Maintain budgeted costs by monitoring expenses, improving operational efficiencies, and implementing cost-control measures.
• Ensure all facilities, equipment, and systems are in excellent working order to enhance guest satisfaction and operational reliability.

4. Leadership and Team Development:

• Lead, mentor, and inspire a diverse team of hospitality professionals to deliver outstanding service and achieve business objectives.
• Foster a positive and inclusive work environment that promotes teamwork, accountability, and professional growth.
• Conduct regular performance evaluations, provide constructive feedback, and implement training programs to enhance team capabilities.

5. Community and Brand Engagement:

• Act as the face of the hotel, building strong relationships with guests, local businesses, and community stakeholders.
• Represent the hotel at industry events, networking opportunities, and community initiatives to enhance the property’s reputation and visibility.
• Ensure compliance with brand standards and maintain a strong partnership with the corporate office or ownership group.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5-7 years of progressive leadership experience in a full-service hotel environment.
• Proven ability to drive guest satisfaction, revenue growth, and operational efficiency.
• Strong financial acumen with experience managing budgets, forecasting, and cost controls.
• Exceptional communication, interpersonal, and problem-solving skills.
• A results-oriented mindset with the ability to adapt to changing market conditions and business needs.

Why Join Us?

This is an exciting opportunity to lead a premier full-service hotel and make a lasting impact on its success. If you are a passionate and results-driven leader who thrives in a fast-paced environment, we invite you to apply and be part of our journey to deliver unparalleled guest experiences and achieve new milestones.

How to Apply:

Please submit your resume to jay@geckohospitality.com detailing your relevant experience and vision for this role. We look forward to welcoming a leader who shares our commitment to excellence and innovation in hospitality