Executive Administrative & Operations Support Specialist

A growing multi-unit restaurant group is seeking a highly organized, polished, and detail-driven Executive Administrative & Operations Support Specialist to support senior leadership and keep the corporate office running smoothly.

This is a great opportunity for someone who enjoys being the “go-to” person, thrives in a fast-moving hospitality environment, and can balance executive support, operations coordination, guest communication, vendor follow-up, and special projects with professionalism and discretion.

Compensation: $60,000 annually

Schedule: Hybrid work schedule

Status: Full-Time

Position Overview

The Executive Administrative & Operations Support Specialist will provide direct support to executive leadership while also serving as a central point of contact for office organization, field operations support, guest feedback, marketing coordination, vendor communication, and new restaurant opening projects.

This role requires strong confidentiality, excellent follow-through, clear communication, and the ability to manage many moving pieces at once.

Key Responsibilities

• Support executive leadership with administrative needs, communication, scheduling, meeting preparation, reporting, and special projects.
• Coordinate guest feedback processes, including responding to online reviews, tracking guest concerns, routing issues to the appropriate field leaders, and ensuring timely follow-up.
• Assist with operations support projects, including team rosters, weekly schedules, meeting coordination, reporting, and field communication.
• Help manage vendor relationships and project coordination for print materials, signage, branded supplies, uniforms, business cards, and restaurant-level support needs.
• Support marketing initiatives, including campaigns, photoshoots, guest feedback tracking, promotional materials, and product-related projects.
• Assist with new restaurant opening coordination, including permits, supply lists, vendor setup, mail delivery, signage, preview events, and opening support materials.
• Manage gift card and guest recovery programs, including inventory, reporting, distribution, transaction research, and refund coordination.
• Serve as a point of contact for office visitors, phone calls, supplies, meeting lunches, maintenance requests, building management, and general office organization.
• Support fundraising, donation, and community partnership requests as needed.
• Partner with training, operations, marketing, and executive teams on special projects and ongoing administrative needs.

Ideal Background

• The ideal candidate may come from one or more of the following backgrounds:
• Executive Assistant
• Operations Coordinator
• Restaurant Support Center Admin
• Guest Relations Coordinator
• Marketing/Admin Support
• Office Manager
• Hospitality or Multi-Unit Restaurant Administrative Support

Qualifications

• 1–4 years of administrative, executive support, office coordination, hospitality, or restaurant support experience preferred.
• Restaurant, hospitality, retail, or multi-unit service industry experience is a plus.
• Strong communication skills, both written and verbal.
• Excellent organization, prioritization, follow-up, and follow-through.
• Ability to handle confidential information with professionalism and discretion.
• Comfortable managing high-volume emails, multiple deadlines, guest concerns, and urgent requests.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience with Photoshop, Access, or similar tools is a plus.
• Ability to work independently while staying highly connected to leadership, vendors, and field teams.
• Key Traits for Success
• Highly organized
• Professional and polished
• Hospitality-minded
• Detail-oriented
• Flexible and adaptable
• Strong sense of urgency
• Calm under pressure
• Excellent follow-through
• Team-focused
• Comfortable being the central point of contact

Why This Role Stands Out

This is not a traditional desk-only admin role. It is a highly visible support position that touches executive leadership, restaurant operations, guest experience, marketing, new openings, vendors, and office management. For someone who enjoys variety, ownership, and being trusted as a key connector across departments, this role offers a strong opportunity to make a meaningful impact within a growing restaurant organization.