We are seeking an experienced, hands-on Housekeeping Manager to join the leadership team of a premier, full-service luxury resort in beautiful New Hampshire. This exceptional property offers upscale accommodations, outstanding amenities, and a commitment to delivering memorable guest experiences in a sophisticated resort setting.

The Housekeeping Manager will play a critical role in maintaining the resort's exceptional standards of cleanliness, presentation, and guest satisfaction. This individual will oversee daily housekeeping operations, lead and develop a dedicated team, and ensure that all guest accommodations, public spaces, and resort facilities consistently reflect the highest standards of luxury hospitality.

The ideal candidate is a detail-oriented, service-driven hospitality professional with strong leadership abilities, excellent organizational skills, and previous housekeeping management experience within a luxury hotel, resort, or comparable upscale hospitality environment.

Responsibilities

Housekeeping Operations

• Oversee daily housekeeping operations, ensuring exceptional cleanliness, presentation, and maintenance of guest rooms, suites, public areas, and resort facilities.
• Establish, implement, and maintain luxury housekeeping standards consistent with the resort's service expectations.
• Conduct regular inspections of guest accommodations and public spaces to ensure quality, cleanliness, and attention to detail.
• Coordinate daily room assignments, staffing schedules, and housekeeping priorities based on occupancy, arrivals, departures, and special guest requests.
• Work closely with Front Office, Engineering, and other departments to ensure timely room readiness and seamless guest experiences.
• Manage linen, laundry, guest supplies, cleaning products, and housekeeping equipment to maintain operational efficiency.
• Ensure compliance with all health, safety, sanitation, and workplace regulations.

Team Leadership & Development

• Recruit, train, supervise, motivate, and develop housekeeping associates and supervisory personnel.
• Foster a positive, professional, and service-oriented work environment that encourages teamwork, accountability, and employee engagement.
• Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
• Prepare staffing schedules and manage labor resources to meet operational demands while maintaining productivity and service standards.
• Lead daily departmental meetings and communicate priorities, guest expectations, and operational updates.
• Promote a culture of ownership, attention to detail, and pride in delivering exceptional hospitality.

Guest Experience & Quality Assurance

• Ensure all guest accommodations and resort facilities consistently meet luxury hospitality standards.
• Respond promptly and professionally to guest concerns, special requests, and service recovery opportunities.

Financial & Administrative Management

• Assist with departmental budgeting, expense management, labor forecasting, and cost-control initiatives.
• Monitor housekeeping productivity, staffing levels, supply usage, and operating expenses.
• Maintain appropriate inventory levels and coordinate purchasing of linens, amenities, cleaning supplies, and equipment.
• Identify opportunities to improve operational efficiency without compromising guest service or quality.
• Maintain accurate departmental records, inspection reports, inventory controls, and employee documentation.

Qualifications

• Minimum of 3–5 years of progressive housekeeping experience within a full-service hotel or resort environment.
• Previous experience in a Housekeeping Manager, Assistant Executive Housekeeper, Housekeeping Supervisor, or comparable leadership position.
• Luxury hotel, independent resort, boutique hotel, or upscale hospitality experience strongly preferred.
• Demonstrated ability to lead, train, motivate, and develop housekeeping teams.
• Strong understanding of housekeeping operations, cleaning procedures, sanitation standards, and quality assurance.
• Experience managing departmental schedules, labor productivity, inventory, and operating expenses.
• Excellent organizational, communication, problem-solving, and time-management skills.
• Strong attention to detail and a commitment to exceptional guest service.
• Familiarity with hotel property management systems and housekeeping management software preferred.
• Ability to work a flexible schedule, including weekends, holidays, and peak resort periods.
• Must be a visible, hands-on leader comfortable working in a dynamic, high-volume resort environment.

Benefits

• Comprehensive medical, dental, and vision insurance, complimentary fitness center access, and Employee Assistance Program (EAP).
• $1,000 sign-on bonus and relocation assistance for eligible salaried managers relocating more than 50 miles.
• 401(k) with employer matching, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and convenient weekly pay.
• Paid vacation and six paid holidays.
• Optional life and AD&D insurance, critical illness, accident and hospital indemnity coverage, legal assistance, identity theft protection, whole life insurance, telemedicine, and pet insurance.
• Complimentary associate meals, 25% savings on resort dining (excluding alcohol), retail purchases, and spa services.
• Complimentary season ski pass, with potential eligibility for family or courtesy passes, plus exclusive discounts on ski and golf rentals, canopy tours, and other resort activities.