Job Description: General Manager – Select Service Hotel

Salary: $50K - $60K + Bonus Potential

Position Overview

We are seeking an experienced and driven General Manager to lead operations at our select service hotel. The ideal candidate will bring exceptional leadership, a results-driven mindset, and a commitment to delivering outstanding guest experiences. This role requires a strategic thinker with a deep understanding of hospitality industry operations, financial management, and staff development.

Key Responsibilities

Leadership and Staff Management

• Oversee all aspects of daily hotel operations, ensuring seamless coordination across departments, including front office, housekeeping, maintenance, and food and beverage services.
• Recruit, train, develop, and mentor staff to provide a cohesive, service-oriented team.
• Foster a positive and productive work environment, encouraging collaboration and motivation to achieve common goals.
• Conduct regular performance evaluations and implement strategies to enhance employee satisfaction and retention.

Guest Experience

• Ensure high levels of guest satisfaction by driving adherence to brand standards and delivering exceptional service at every touch point.
• Address and resolve guest concerns promptly and professionally, implementing feedback to improve hotel operations.
• Monitor online reviews, guest surveys, and market trends to continuously refine the guest experience.

Financial Performance

• Develop, manage, and monitor budgets to achieve financial targets, including revenue growth and cost control.
• Review daily, weekly, and monthly financial reports, using data to make informed decisions that impact profitability.
• Maximize room occupancy, average daily rate (ADR), and revenue per available room (RevPAR) through strategic sales and marketing initiatives.

Compliance and Standards

• Ensure full compliance with all brand standards, local regulations, and safety protocols.
• Uphold the hotel’s commitment to excellence by maintaining operational efficiency and service quality.
• Conduct regular inspections to ensure the property remains well-maintained and presents a positive image to guests.

Qualifications

• Experience as a Manager or senior leadership role within the hospitality, restaurant or retail industry.
• Strong understanding of select service hotel operations, revenue management, and industry trends.
• Track record of achieving financial goals and driving operational performance.
• Exceptional interpersonal and communication skills, with the ability to effectively engage with staff, guests, and external stakeholders alike.
• A bachelor’s degree in hospitality management, business administration, or a related field (preferred).
• Knowledge of property management systems (PMS), point-of-sale (POS) systems, and data analysis tools.

Benefits

• Competitive salary commensurate with experience
• Performance-based bonus structure
• Comprehensive benefits package, including health insurance and retirement plans
• Opportunities for professional development and growth within the company
• Discounts on stays within the hotel brand network

Join a committed team that values innovation, excellence, and the power of exceptional guest service. If you are a results-oriented professional with a passion for hospitality, we encourage you to apply for this dynamic opportunity.

Apply today and take the next step in your hospitality leadership career.

Send Resumes to mciaccio@geckohospitality.com