Job Description

Director of Sales

Position Summary: The Director of Sales serves as the property's chief storyteller and brand ambassador, driving topline revenue and positioning the hotel as a market leader. This role involves coaching a high-performing team, fostering community relationships, and leveraging on-site amenities to enhance market appeal.

Main Duties and Responsibilities:

• Develop and implement a sales strategy aligned with the hotel's luxury positioning.
• Identify and target key market segments such as corporate clients, group bookings, and local partnerships.
• Collaborate with In-house Food and Beverage venues to enhance its appeal for increased local patronage and event bookings.
• Build lasting relationships with corporate clients and local businesses to secure repeat business.
• Partner with the General Manager and Marketing team to create enticing guest promotions.
• Conduct market research to stay ahead of trends, making informed decisions to retain a competitive edge.
• Negotiate favorable contracts and agreements ensuring hotel profitability.
• Analyze sales reports and performance metrics to identify opportunities for improvement.
• Lead, manage, and mentor the sales team, setting clear goals for success.
• Work with Revenue Management to optimize pricing strategies.
• Ensure exceptional customer service from the sales team, exceeding guest expectations.
• Provide training and development opportunities, staying updated on industry best practices.
• Address guest feedback to maintain and improve the hotel's reputation.
• Engage with all hotel departments to promote teamwork and effective communication.
• Contribute to the hotel's executive culture through Servant Leadership.

Supervisory Responsibilities:

• Oversee the Catering Sales Manager and Sales Coordinator.

Job Requirements:

Education:

• Bachelor's degree in Business, Hospitality Management, Marketing, or related field (or equivalent experience).

Experience & Qualifications:

• Proven sales leadership experience in hospitality, exceeding revenue targets.
• Excellent communication, negotiation, and presentation skills.
• Strong leadership with the ability to motivate and mentor.
• Knowledge of the Mobile, Alabama market with a strong local network.
• Familiarity with the luxury hotel sector's challenges and opportunities.
• Proficiency in sales management software and CRM systems.
• Organized, detail-oriented, and able to manage multiple projects.
• Proactive, results-driven, and flexible with working hours.

Working Conditions:

• Perform tasks indoors with moderate temperatures and occasional exposure to extreme conditions.
• Sit for up to 5 hours daily with remaining time on tasks requiring walking/standing.
• Able to lift up to 15 lbs. and perform various physical tasks.
• Frequent communication with guests, supervisors, and subordinates.
• Work primarily in an office environment with high guest contact and potential stress.

Equipment:

• Use of computers, multi-line phones, photocopiers, and other office equipment.

Work Environment:

• Position is office-based with high guest interaction.
• Ability to work effectively under stress and adapt to frequent changes.