Job Title: Hotel Front Office Manager / Sales Manager  

Job Summary

We are seeking a dynamic and experienced **Front Office Manager / Sales Manager** to lead our front office operations while driving the property’s sales and marketing initiatives. This dual role focuses on delivering exceptional guest experiences, managing a highly motivated front office team, and implementing strategic sales efforts to achieve revenue goals. The ideal candidate will thrive in a fast-paced environment and excel in balancing operational leadership with revenue-driving responsibilities.

**Key Responsibilities**  

Front Office Management

- Oversee all daily front office operations, ensuring seamless check-ins, check-outs, and guest services.  

- Lead, train, and mentor the front office team to uphold the brand's high standards of service and hospitality.  

- Develop and implement processes to enhance the guest experience and maintain high satisfaction scores.  

- Handle guest concerns and resolve issues promptly while maintaining a professional and approachable demeanor.  

- Manage staff scheduling to ensure optimal coverage during peak hours.  

- Maintain accurate records, including financial transactions, reservations, and reports.  

Sales and Marketing Management

- Drive room sales through proactive outreach, cold calls, and relationship building with local businesses, corporate accounts, and travel agencies.  

- Identify new market opportunities and create tailored promotions to grow revenue.  

- Collaborate with Regional Sales and Marketing teams to align with property-wide revenue goals.  

- Coordinate with the General Manager to develop and execute an annual sales plan.  

- Represent the hotel at local networking events, trade shows, and community organizations to promote the property and build strong partnerships.  

- Analyze market trends, competitor performance, and sales metrics to adjust strategies accordingly.  

Integration of Front Office and Sales Functions

- Work closely with the hotel team to ensure front office staff is knowledgeable about special promotions, group bookings, and target markets.  

- Monitor and improve the coordination between front desk and sales efforts to upsell rooms and maximize revenue opportunities.  

- Develop initiatives to cross-train staff, creating a unified team approach across guest services and sales.  

**Qualifications**  

- Bachelor’s degree in Hospitality Management, Business, or a related field (or equivalent experience).  

- Minimum of 3 years in a hotel management position, with experience in front office operations and sales preferred.  

- Proven leadership skills in a hospitality environment, with a track record of building high-performing teams.  

- Strong understanding of hotel revenue management practices and sales strategies.  

- Proficiency in front office software (e.g., Opera, OnQ, or similar systems) and CRM tools.  

- Outstanding communication, organizational, and problem-solving skills.  

- Ability to think strategically while managing day-to-day operations.  

**Key Skills and Attributes**  

- Excellent leadership and team-building abilities.  

- Sales-focused mindset with strong negotiation and customer relationship management skills.  

- A guest-centric approach, with a passion for exceeding expectations.  

- Aptitude for multitasking and prioritizing tasks in a busy environment.  

- Analytical skills to assess market data and generate actionable insights.  

- Comfortable representing the property in professional settings, such as community meetings or client presentations.  

**What We Offer:**  

- Competitive salary and performance-based incentives.  

- Opportunities for professional growth within a recognized global hotel brand.  

- Comprehensive benefits package, including health insurance and paid time off.  

- A supportive and dynamic team environment that values your expertise.  

This position provides a unique opportunity to influence both guest satisfaction and revenue growth. If you are an ambitious hospitality professional with the skills to manage people, delight guests, and grow sales, we invite you to join our team.