Front Office Manager - 4-Diamond Hotel Naperville / Aurora, IL

Salary: $60,000 + Bonus & Benefits

Are you the kind of person who greets Monday mornings (and hotel guests) like they’re VIPs of the universe? Our 4-diamond hotel near Aurora, Illinois, is searching for a Front Office Manager who’s as passionate about hospitality as we are. This is your chance to lead a dynamic team, create unforgettable first impressions, and keep everything running as smoothly as a perfectly folded napkin.

What You'll Be Doing

• Lead the Front Desk Operations: You’ll set the gold standard for guest service by managing check-ins, check-outs, and everything in between.
• Be the Problem-Solving Guru: Whether it’s a last-minute reservation request or a guest having a less-than-stellar day, you’ll be the one who turns situations into successes.
• Foster Team Excellence: Motivate, train, and guide a team of hospitality professionals who can rival your attention to detail and enthusiasm for great service.
• Manage Scheduling and Rostering: Keep the department running like clockwork, with just the right amount of staff on hand to deliver top-tier service.
• Track Performance Metrics: Use your laser focus and data-stalking skills to monitor guest satisfaction scores and improvement goals.

What We're Looking For

• Experience in a supervisory or management role at a reputable hotel, ideally with four-diamond standards or above.
• A hospitality degree or equivalent experience that makes you an established pro in guest relations, team management, and front desk operations.
• Master multitasker who can manage a call, a guest check-in, and a minor team crisis without breaking a sweat.
• Exceptional communication skills to effectively inspire your team and reassure guests.
• Familiarity with hotel management systems (extra credit if you and OPERA PMS are on a first-name basis).

What's in It for You?

• A competitive $60K salary plus benefits. Yes, your hard work deserves generous rewards.
• The chance to make a real impact, elevating service in an environment where excellence is the standard.
• A supportive and professional culture that values drive, creativity, and a good sense of humor (we get that hospitality can sometimes feel like a comedy show).

How to Apply

If you’re ready to bring your A-game to our team and take center stage in delivering world-class experiences, we want to hear from you! Email your resume to Jay Bush at jay@geckohospitality.com today.

Remember, “hospitality” might start with a “hello,” but with the right Front Office Manager, it always ends in applause. Could that be you? Don’t keep us waiting!