Position Title: Director of Hotel Operations

Location: Aurora, IL area

Employment Type: Full-Time

Salary: $65K - $80K + Bonus Potential

Overview:

We are seeking a highly skilled and experienced Director of Hotel Operations to oversee the day-to-day management of our 100-room boutique hotel. This role is pivotal in ensuring seamless operations across the Front Desk, Housekeeping, and Engineering departments while maintaining impeccable guest service standards. The ideal candidate will be a results-driven leader with a sharp eye for operational excellence and a proven track record in the hospitality industry.

Key Responsibilities:

Operational Leadership

• Oversee and coordinate the Front Desk, Housekeeping, and Engineering teams to ensure smooth daily operations, maintaining the highest levels of guest service.
• Develop and implement standard operating procedures to improve efficiency and achieve departmental goals.
• Monitor and analyze key performance metrics (e.g., occupancy rates, guest satisfaction scores, and departmental expenses) to identify areas for operational improvement.
• Act as the primary liaison between operational departments, fostering cross-functional communication and collaboration.

Guest Experience

• Drive exceptional guest satisfaction by ensuring clear communication, prompt issue resolution, and consistently upholding service standards.
• Conduct regular reviews of guest feedback and collaborate with teams to implement strategies for improvement.
• Work closely with the Front Desk team to promote a personalized guest experience, emphasizing attention to detail and boutique-level hospitality.

Team Development and Supervision

• Lead, mentor, and inspire departmental managers, fostering a culture of accountability, teamwork, and continuous professional growth.
• Conduct performance appraisals, recommend training programs, and support team members in achieving their professional goals.
• Ensure staffing levels are appropriate and that all departments are equipped with the resources needed for success.

Financial Oversight

• Develop and manage the operational budget for all directly supervised departments, aligning with financial goals.
• Monitor departmental expenses and revenue streams to ensure profitability without compromising service standards.
• Collaborate with the General Manager to assess and optimize capital improvement plans for the property.

Facilities Management

• Work closely with the Engineering team to ensure that the property’s infrastructure, equipment, and amenities are well-maintained and conform to safety standards.
• Partner with vendors and contractors as necessary to oversee repairs, renovations, and routine maintenance schedules.

Qualifications and Experience:

• Education: Bachelor’s degree in Hospitality Management or related field is preferred.
• Experience: Minimum of 5+ years in hotel operations, with at least 3 years at a Department Head Level
• Industry Knowledge: Proven expertise in boutique hotel operations, with a solid understanding of customer service principles, budgeting, and facilities management.

Key Skills:

• Strong leadership and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Exceptional organizational and time-management skills, with a forward-thinking approach to operations.
• Analytical mindset with experience interpreting performance data and delivering on KPIs.
• Proficient in hotel management software, such as Opera, Opera Cloud and Microsoft Office Suite.
• Adept problem-solver with a clear focus on guest satisfaction and operational efficiency.

If interested, please send your resume to jay@geckohospitality.com