Job Description: Hotel General Manager - Hampton Inn

About the Role

We are seeking an experienced and highly motivated Hotel General Manager to lead our team at Hampton Inn. This pivotal leadership role demands a proven track record of excellence, particularly within Hampton Inn properties. The ideal candidate will bring strategic vision, operational expertise, and a commitment to exceptional guest service to drive the continued success of the hotel.

Key Responsibilities

• Operational Leadership: Oversee all aspects of hotel operations, ensuring smooth day-to-day functionality across departments, including housekeeping, front desk, food and beverage, and maintenance.
• Guest Satisfaction: Maintain Hampton Inn’s renowned standards of hospitality, fostering a welcoming environment that drives guest loyalty and satisfaction scores.
• Team Development: Recruit, train, and mentor a high-performing team of department heads and associates to achieve operational excellence and a positive workplace culture.
• Financial Oversight: Develop and manage budgets, control costs, and identify opportunities to maximize revenue while maintaining competitive market positioning.
• Brand Compliance: Ensure full compliance with Hampton Inn standards, policies, and quality assurance guidelines, consistently achieving or exceeding brand expectations.
• Strategic Planning: Implement short- and long-term strategies for business growth, enhanced market share, and operational efficiency.
• Problem Solving: Handle guest concerns, operational challenges, and unforeseen issues promptly and professionally to maintain smooth operations.
• Performance Metrics: Monitor key performance indicators (KPIs), including occupancy rates, revenue per available room (RevPAR), and employee turnover, taking proactive measures to address areas for improvement.

Qualifications

• Experience: Minimum of 5 years of hotel management experience, with at least 3 years as a General Manager at a Hampton Inn property. Familiarity with Hilton's operational systems and standards is required.
• Tenure: Demonstrated stability in prior roles, with a history of consistent tenure that reflects dedication and effective leadership.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. Equivalent work experience will also be considered.
• Leadership: Strong ability to lead, inspire, and develop teams, fostering a culture of accountability and excellence.
• Analytical Skills: Proven ability to use data-driven decisions to manage budgets, improve performance, and address operational challenges effectively.
• Communication: Exceptional verbal and written communication skills, with the ability to relay information across all levels of the organization.

Skills

• Proficient in property management systems, with a preference for Hilton’s OnQ platform.
• Comprehensive knowledge of revenue management and sales strategies to drive business outcomes.
• Adept at problem-solving, with strong decision-making and conflict-resolution capabilities.
• Ability to prioritize and manage multiple projects while maintaining a focus on quality and guest satisfaction.

This is a unique opportunity for a seasoned hospitality professional with Hampton Inn experience to make a tangible impact on our property’s reputation and financial success. If you are a results-driven leader with a deep understanding of the Hampton brand and a commitment to operational excellence, we encourage you to apply.