Location: Boone, NC
Salary: 45k/year - 50k/year
Posted Date: 07.07.2025
Employment Type: Permanent
Job ID: 3320752
Job Description
Title:Â Retail Shop Manager
Reports to: Director, Retail
Department: Gift Shop
Job Type: Full-Time
Overview:Â An award-winning mountain-top wellness center in scenic Boone, NC. Surrounded by nature, we offer immersive experiences through the powerful practices of meditation, mindfulness, yoga, and Ayurveda.
We are seeking a dynamic and experienced Retail Shop Manager to support and grow the day-to-day operations of our unique gift shop. This role is ideal for someone with a passion for retail, guest service, and holistic living who is ready to take on a leadership position. As Manager, you’ll help oversee a dedicated team, maintain operational excellence, and ensure our guests have an engaging and fulfilling shopping experience.
What You’ll Do Here:
- Manage all aspects of daily retail operations.
- Lead by example in delivering outstanding guest service: greeting, guiding, and engaging customers.
- Supervise and assist staff in completing sales, returns, and transactions efficiently.
- Train new associates on store policies, POS systems (Shopify), and customer service standards.
- Maintain optimal store presentation: oversee merchandising, restocking, and upkeep of displays.
- Assist in inventory management: receiving shipments, reconciling invoices, and updating systems.
- Ensure product labeling and tagging accuracy for optimal guest experience.
- Handle customer inquiries and resolve issues with professionalism and care.
- Analyze sales trends, provide feedback on inventory, and suggest new product opportunities.
- Foster a creative and collaborative environment that reflects the values of the retreat center.
- Work across both the gift shop and café portions of the business as needed.
Skills and Qualifications:
- 3+ years of experience in a retail setting, with at least 2 years in a supervisory or leadership role.
- Strong organizational and communication skills.
- High level of computer literacy; experience with Shopify is preferred.
- Proven ability to lead a team with professionalism, integrity, and positivity.
- Enthusiasm for holistic, natural, and wellness-oriented products.
- Ability to multitask and remain adaptable in both high-energy and quiet moments.
- Flexibility in scheduling, including weekends and holidays.
- Desire to grow personally and professionally within a spiritually inspired environment.
Benefits:
- Subsidized health/dental insurance after 90 days
- Paid vacation and sick time after 90 days
- 401k enrollment after 1 year
- Discounts and complimentary access to our signature programs and activities
- Opportunity to live and work in a beautiful, serene, and spiritually uplifting environment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
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