Dual Hotel General Manager Job Description

Salary: $60K - $70K + 3% Commission + Bonus (Housing possibly included)

Location: Comfort, Texas

Position Overview

We are seeking an experienced and dynamic Dual Hotel General Manager with a proven track record of success in sales and operations to oversee two hotel properties. This role is designed for a motivated leader who thrives in a multifaceted environment, balancing strategic sales initiatives with operational excellence.

The ideal candidate will spend approximately 60% of their time on sales-focused responsibilities, driving revenue opportunities and nurturing client relationships. The remaining time will be dedicated to managing day-to-day operations, fostering a results-driven team, engaging with guests to ensure outstanding service, and actively collaborating alongside staff to lead by example.

Key Responsibilities

Sales Leadership (60%)

• Develop and implement sales strategies to maximize revenue across both properties, focusing on key markets and business opportunities.
• Build and maintain strong relationships with corporate clients, event organizers, travel partners, and other stakeholders to secure repeat business and grow market share.
• Regularly analyze market trends, competitor performance, and financial data to identify new opportunities and areas for growth.
• Collaborate with the sales team to create compelling proposals, presentations, and marketing efforts that showcase the unique value of the properties.
• Represent the hotels at industry events and networking functions to elevate brand presence and generate leads.

Operational Management (40%)

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring smooth and efficient workflows.
• Foster a guest-centric culture by developing and implementing strategies to consistently deliver exceptional service experiences.
• Recruit, train, and mentor a high-performing team, encouraging professional growth and promoting a collaborative, results-oriented atmosphere.
• Conduct regular staff meetings and performance evaluations to align team efforts with property goals.
• Maintain the highest standards of cleanliness, safety, and compliance across all departments to uphold guest satisfaction and operational integrity.

Leadership and Team Building

• Inspire and lead teams through hands-on involvement in daily activities, acting as a role model of professionalism and positivity.
• Identify opportunities to empower team members, providing the resources and support they need to succeed in their roles.
• Resolve conflicts and challenges effectively, ensuring a unified and productive work environment.

Guest Engagement

• Actively interact with guests to gather feedback, resolve issues, and ensure their needs and expectations are exceeded.
• Develop and refine strategies to elevate guest satisfaction scores, fostering a loyal base of repeat clientele.
• Personalize guest experiences by remaining visible and approachable within the properties.

Qualifications

• Proven experience in hotel management, with a strong background in sales strategies and operational oversight. Previous dual property management experience is a plus.
• Demonstrated success in achieving financial and guest satisfaction goals.
• Ability to foster a culture of collaboration, accountability, and innovation among diverse teams.
• Exceptional organizational, communication, and interpersonal skills.
• Proficiency in hotel property management systems (PMS) and strong analytical acumen for sales and revenue tracking.
• Flexibility to adapt to a fast-paced environment with evolving priorities.

If Interested: Please send your resume to sylvia.corral@geckohospitality.com