Director of Retail Operations – Luxury Food & Beverage

Step into a role where artistry meets strategy. This isn’t just retail, it’s about curating an immersive, high-touch guest experience across multiple premium locations while leading a team to deliver operational excellence every single day.

We’re seeking a visionary leader to take charge of a growing portfolio of luxury retail salons. You’ll own the strategy, drive the numbers, inspire the teams, and shape the in-store experience for a brand that’s known for turning indulgence into an art form.

What You’ll Do

• Lead the Vision – Set operational strategies that push boundaries, strengthen brand identity, and open new opportunities for growth.
• Run Multi-Location Excellence – Oversee everything from staffing and training to inventory flow, merchandising, and service standards.
• Elevate the Guest Journey – Ensure every location delivers a premium, memorable experience that keeps customers coming back.
• Drive Performance – Build budgets, analyze KPIs, and implement creative promotions to grow revenue and profitability.
• Grow Your People – Recruit, coach, and develop high-performing managers and teams who take pride in the product and the experience.
• Stay Ahead – Keep a pulse on market trends, competitor activity, and emerging ideas to keep the brand fresh and relevant.

What You Bring

• 5+ years of multi-unit leadership in luxury retail, hospitality, or high-end food & beverage.
• A proven track record of driving both revenue growth and operational efficiency.
• The ability to lead from the front, mentoring managers, inspiring teams, and holding high standards.
• Strategic thinking backed by strong business acumen and data-driven decision-making.
• A love for exceptional products, immersive guest experiences, and building something remarkable.

The Opportunity

This is a chance to combine your operational expertise with a passion for luxury guest experiences. You’ll have the autonomy to shape how the brand shows up, the ability to impact the business at a high level, and the satisfaction of knowing you’re leading a team that delivers excellence every day.

If you’re ready to make your mark on a premium brand poised for growth, we want to hear from you.