The Sales Manager (SM) is responsible for the entire success, sales and operations of his/her assigned property. The SM will serve as the onsite AV point of contact and coordinator for all events on property. The SM will collaborate professionally with production staff and Venue staff to ensure all AV technical support requests for events are completed on time.

Other responsibilities include operation and support of all Audio Visual (AV).

Responsibilities:

Represent in a high level, professional manner

Treat all guests, clients, employees and staff with kindness and respect always.

Support the property and all existing properties as necessary.

Support all clients as necessary.

Proactively ensure high quality service delivery while striving for continuous improvement

Secure signed work orders and approval on any added equipment.

Drive sales at the property and area.

Control and manage all operating costs and expenses at the property.

Responsible for creating estimates for Venue and clients correctly and in a timely manner.

Responsible for creating invoices for every event correctly and in a timely manner.

Establishing protocol with property accounting personnel.

Clearly define directives to clients, staff, and Venue Staff.

Participate in walk-through, pre-conference and post-conference meetings with clients when necessary.

Participate in all property EO/Sales/Managers meetings as necessary.

Be the on-site contact for property for all events on the premises.

Responsible for following protocols for A/V products and services.

Provide professional, courteous technical support service to all customers with an emphasis on client services.

Operational support and training for all sound and lighting control devices within client’s properties.

Provide solutions for presentation needs occasionally under high-pressure circumstances.

Provide immediate response to requests for assistance to events in progress.

Responsible for ensuring A/V techs deliver the expected level of service.

Timely performance management feedback to HR for on-site staff.

All other duties as assigned.

Building and maintaining strong relationships with key clients, addressing customer complaints, and ensuring high levels of customer satisfaction.

Analyzing sales data and generating reports for senior management to provide insights into sales performance, revenue, and forecasts.

Base Salary Range - $55 - 65k + Commission (Up to an Additional $25k) + Full Benefits