Restaurant General Manager Job Description

Position Summary:

The Restaurant General Manager (RGM) is committed to providing a high-quality, value-driven dining experience with friendly, efficient, and accurate service in a clean and safe environment. This role oversees all business activities at a single restaurant location, including:

• Providing an exceptional guest experience.
• Achieving sales goals and managing expenses.
• Creating a positive work environment that fosters team engagement and growth.

The RGM typically supervises an Assistant Manager and/or Shift Leaders, with the number of direct reports varying by location.

Primary Responsibilities:

1. Deliver a Superior Guest Experience:

• Ensure friendly, quick, and accurate service that exceeds guest expectations.
• Maintain a clean, welcoming environment for dine-in and drive-thru guests.
• Address and resolve guest complaints promptly using a professional approach.

1. Lead and Develop the Team:

• Recruit, hire, and train team members.
• Provide clear job expectations, regular feedback, and opportunities for growth.
• Identify and develop high-potential team members for leadership roles.

1. Maintain Brand Standards, Cleanliness, and Safety:

• Ensure the restaurant meets safety, cleanliness, and operational standards.
• Conduct daily facility checks and address any issues promptly.
• Implement and follow cleaning schedules to maintain high standards.

1. Achieve Sales Goals:

• Drive sales through effective in-store promotions and up-selling techniques.
• Review sales reports and implement action plans to meet targets.

1. Control Operations and Expenses:

• Manage labor schedules and operating costs to align with budgets.
• Ensure cash handling, inventory, and reporting procedures are followed.
• Maintain organized records and respond promptly to correspondence.

1. Manage Inventory and Equipment:

• Monitor inventory levels to meet guest demand, while minimizing waste.
• Ensure proper storage, food safety, and regular maintenance of equipment.

1. Other Duties:

• Perform additional tasks as assigned by leadership.

Qualifications:

• Minimum of 2 years of experience as a General Manager or higher in the fast-food industry, including drive-thru operations.
• Strong leadership, organizational, and communication skills.
• Basic PC skills and familiarity with business reporting.
• Must pass a background check and possess a valid driver’s license with proof of insurance.
• Eligible to work in the United States.

Job Type: Full-time

Pay Range: $48,000 - $55,000 per year

Benefits Include:

• 401(k) with matching
• Health, dental, and vision insurance
• Paid time off and training
• Employee discounts
• Flexible schedule

Experience Required:

• 2+ years in restaurant management

License/Certification:

• Valid driver’s license