Service Lead (FOH) - Healthy Fast-Casual Restaurant

Summary:

We are seeking an experienced front-of-house leader to join our friendly team in Albany, CA. Reporting to the General Manager or Assistant General Manager, the Service Lead will ensure an outstanding guest experience in a warm, welcoming environment. We’re looking for a passionate leader dedicated to delivering healthy, consciously sourced meals that align with our mission to nourish the world.

About the Role:

The Service Lead is responsible for delivering an exceptional guest experience by overseeing all front-of-house operations. This role ensures FOH processes and procedures are followed to create a consistent, stress-free, and welcoming environment for guests. The ideal candidate is an experienced FOH leader with a passion for quality service.

Job Responsibilities:

• Ensure a warm, welcoming, and stress-free guest experience at all times.
• Act as the primary floor supervisor for FOH staff.
• Ensure staff adherence to FOH processes, procedures, and daily checklists.
• Actively participate in all FOH roles (Lead, Cashier, Runner/Busser, Expeditor).
• Train new hires and provide ongoing education for existing staff.
• Manage and ensure proper functioning of the Point-of-Sale (POS) system.
• Handle delivery hand-offs accurately and promptly.
• Maintain accuracy and consistency of third-party delivery platforms and integrations.
• Assist with FOH inventory tracking, ordering, and receiving.
• Support catering sales management and delivery hand-offs.
• Contribute to marketing and social media efforts as time allows.
• Perform additional tasks to ensure an outstanding guest experience.

Required Experience:

• 1+ years in a Lead or Supervisor role in a hospitality business.
• 2+ years in a customer-facing service industry position.
• Experience as a Lead Server, Supervisor, Floor Manager, Service Lead, or similar leadership role.
• Proven experience supervising a team in a service environment.
• Proficiency with Google Docs and other digital software.

Preferred Qualifications:

• Fast-casual restaurant experience.
• Familiarity with restrictive diets (e.g., gluten-free, paleo, vegan, keto).
• Experience with restaurant POS systems (e.g., Toast POS).
• Experience implementing systems for employee onboarding, training, inventory tracking, or ordering.
• Experience serving alcoholic beverages (wine and beer).
• Certified ServSafe Food Handler.