Front Desk & Sales Lead – Boutique Fitness Studio (Georgetown, DC)

Join a thriving boutique fitness studio located in the heart of Georgetown, Washington, D.C. We are seeking an energetic, organized, and personable Front Desk & Sales Lead to oversee front-of-house operations and drive membership growth.

This is an ideal role for someone with a passion for wellness, an eye for detail, and the ability to create meaningful connections with clients. The ideal candidate has experience in sales, customer service, or hospitality and thrives in a fast-paced environment where every interaction matters.

Position Overview

The Front Desk & Sales Lead plays a vital role in the success of the studio by managing the guest experience from first impression to membership close. This position oversees the day-to-day front desk operations, sales process, and team mentorship to ensure every client interaction reflects the studio’s commitment to excellence.

You will be responsible for meeting sales goals, training and motivating team members, and delivering exceptional customer service in person, over the phone, and through digital communication channels.

Key Responsibilities

• Lead all aspects of the sales cycle, including prospecting, follow-up, tours, and closing new memberships
• Train and mentor front desk and sales associates to ensure operational excellence and consistent customer service
• Maintain and execute daily, weekly, and monthly operational tasks to support business goals
• Conduct engaging studio tours, identify client needs, and recommend personalized membership options
• Manage client communication through phone, text, and email, providing prompt, professional, and friendly responses
• Participate in local events and community outreach initiatives to promote brand awareness
• Collaborate with ownership and leadership on marketing and sales strategies to achieve quarterly targets
• Oversee hiring, onboarding, scheduling, and performance management for the front desk and sales team
• Foster a culture of positivity, accountability, and wellness within the studio community

What We’re Looking For

• 2 or more years of experience in sales, membership services, retail management, or hospitality operations
• Strong communication and interpersonal skills, comfortable engaging with new clients and leading a team
• Self-motivated, organized, and capable of managing multiple systems and priorities
• Tech-savvy and able to quickly learn and navigate various scheduling and CRM platforms
• A true team player with a proactive attitude and a passion for health and community
• Ability to stand or sit for up to 8 hours per day
• Must be able to work under pressure, meet deadlines, and communicate clearly with clients and colleagues
• Flexible availability including evenings or weekends as needed

Compensation & Benefits

• Base Salary: $50,000 annually
• Commission: 10% on all membership and retail sales
• Health Insurance: Company-sponsored coverage
• Paid Time Off: Available after one year of employment
• Remote Work: One day per week after one year in the position
• Additional Perks: Complimentary fitness classes and free underground parking

Why Join This Studio?

This is more than a sales role. It is an opportunity to join a passionate, community-driven team that inspires people to live healthier, more balanced lives. You will be the face of a brand that values authenticity, wellness, and connection while enjoying the perks of an established and respected national fitness organization.

If you are looking for a leadership role where you can combine sales, service, and people engagement, this position offers the perfect blend of professional growth and personal fulfillment. Email andybhikhari@geckohospitality.com or apply today!

Presented by Gecko Hospitality – Maryland, Virginia, and Washington D.C.

Connecting strong leaders with strong organizations.