Job Title: Director of Rooms

Location: Nashville, TN

Salary: $100K - $115K + 20% Bonus

Benefits: Medical, Dental, Vision (BC/BS), Life Insurance, STD, LTD, 401K + Matching, Relocation (10% of base salary), PTO Program and FREE Parking

About Company / Opportunity:

An iconic, historic luxury hotel located in the heart of Nashville, renowned for its timeless elegance, architectural grandeur, and legacy of refined Southern hospitality. The property blends classic Beaux-Arts design with modern luxury, offering an intimate, high-touch guest experience that attracts discerning travelers, dignitaries, and cultural enthusiasts. Known for exceptional service standards, curated dining experiences, and a deep connection to the city’s music, arts, and political history, the hotel stands as a landmark destination that balances tradition, sophistication, and contemporary comfort.

What do we seek?

The Director of Rooms serves as a key member of the hotel’s executive leadership team, overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Concierge operations. This position is responsible for maintaining the highest standards of service and presentation while driving performance, efficiency, and team engagement. The ideal candidate is an inspiring, hands-on leader who combines operational excellence with emotional intelligence. Someone who leads by example, fosters a culture of accountability, and ensures every guest encounter reflects the hotel’s commitment to exceptional hospitality.



Responsibilities:

• Provide strategic oversight and hands-on leadership for all Rooms Division departments, ensuring exceptional guest experiences and operational excellence.
• Maintain a consistent, visible presence throughout the property to support teams, engage with guests, and uphold service standards.
• Establish, execute, and track departmental goals, budgets, and performance metrics in alignment with the hotel’s overall strategy.
• Partner closely with the General Manager to drive profitability, enhance guest satisfaction, and strengthen brand positioning.
• Lead the recruitment, development, and mentorship of department leaders and team members, fostering a culture of accountability, professionalism, and service excellence.
• Evaluate guest feedback, market insights, and operational data to identify trends and implement continuous improvement initiatives.
• Collaborate with the Director of Engineering and Director of Housekeeping to ensure exceptional standards of cleanliness, maintenance, and presentation across the property.
• Ensure full compliance with all safety, health, and security regulations.
• Act as a champion of the hotel’s vision and values, setting the standard for service culture and guest engagement.