Job Description: General Manager - Quick Service Restaurant (QSR)

Position Title: General Manager

Location: Lubbock, Texas

Compensation: $38,000 - $48,000 annually + $4,000 - $7,000 annual potential bonus

About Us

We are a fast-paced, customer-focused Quick Service Restaurant (QSR) dedicated to delivering exceptional food and service. Our team thrives on energy, teamwork, and a passion for creating memorable dining experiences. We are seeking a dynamic and results-driven General Manager to lead our team and drive operational excellence.

Position Overview

The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring profitability, customer satisfaction, and team development. This role requires a hands-on leader who can balance strategic planning with day-to-day management, fostering a positive and productive work environment.

Key Responsibilities

1. Operational Leadership:

• Oversee daily restaurant operations, ensuring efficiency and adherence to company standards.
• Monitor food quality, cleanliness, and customer service to maintain a high standard of excellence.
• Manage inventory, ordering, and supply chain to minimize waste and control costs.

2. Team Management:

• Recruit, train, and develop a high-performing team of employees.
• Schedule and manage staff to ensure optimal coverage and productivity.
• Foster a positive work culture that promotes teamwork, accountability, and growth.

3. Financial Performance:

• Drive sales and profitability by implementing effective marketing and operational strategies.
• Analyze financial reports, control labor costs, and manage budgets to meet or exceed targets.
• Identify opportunities for revenue growth and cost savings.

4. Customer Experience:

• Ensure exceptional customer service by addressing guest concerns and feedback promptly.
• Create a welcoming and friendly atmosphere for all customers.
• Monitor and respond to online reviews and customer satisfaction metrics.

5. Compliance & Safety:

• Ensure compliance with health, safety, and food handling regulations.
• Maintain a safe and secure environment for employees and customers.
• Conduct regular audits and inspections to uphold company and regulatory standards.

Qualifications

• Experience: Minimum 2-3 years of management experience in a QSR or similar fast-paced environment.
• Leadership Skills: Proven ability to lead, motivate, and develop a team.
• Financial Acumen: Strong understanding of P&L management, budgeting, and cost control.
• Customer Focus: Passion for delivering outstanding customer service.
• Problem-Solving: Ability to think on your feet and make sound decisions under pressure.
• Communication: Excellent verbal and written communication skills.
• Flexibility: Willingness to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive base salary: $38,000 - $48,000 annually.
• Annual performance-based bonus potential: $4,000 - $7,000.
• Opportunities for career growth and advancement.
• Comprehensive training and development programs.
• A supportive and inclusive work environment.

How to Apply

If interested, please send your resume to jay@geckohospitality.com