General Manager – Panera Bread (Franchise Location)

Compensation: $60,000–$85,000 + bonus potential

Position Summary

The General Manager leads all day‑to‑day operations of a high‑volume Panera café, ensuring an exceptional guest experience, strong financial performance, and a positive, people‑focused culture. This role oversees all front‑ and back‑of‑house functions, develops and coaches the management team, and drives operational excellence in a fast‑paced, bakery‑café environment. The GM is the face of the café and plays a key role in supporting future growth as new locations open.

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Key Responsibilities

• Operational Leadership — Oversee daily café operations including service, product quality, cleanliness, food safety, and adherence to brand standards.
• Team Management — Recruit, hire, train, and develop a high‑performing team of managers and hourly associates.
• Guest Experience — Ensure warm, consistent, hospitality‑driven service across dine‑in, drive‑thru, Rapid Pick‑Up, and catering channels.
• Financial Performance — Manage labor, food cost, inventory, and controllables to achieve weekly and monthly financial targets.
• Scheduling & Labor Planning — Build efficient schedules that balance labor needs with sales forecasts.
• Café Standards — Maintain a clean, organized, and welcoming environment that reflects Panera’s brand values.
• Catering & Community Engagement — Support catering sales, local partnerships, and community outreach to grow café visibility and revenue.
• Training & Development — Coach managers and associates, conduct performance reviews, and create growth plans.
• Compliance & Safety — Ensure compliance with health codes, safety standards, and company policies.
• Leadership Presence — Lead by example on the floor, supporting both FOH and BOH teams during peak periods.

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Qualifications

• 3+ years of restaurant management experience; QSR or fast‑casual experience preferred.
• Proven ability to lead teams, manage operations, and deliver strong financial results.
• Strong communication, coaching, and problem‑solving skills.
• Ability to thrive in a fast‑paced, guest‑focused environment.
• Experience with drive‑thru operations is a plus.
• ServSafe certification or willingness to obtain.

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What This Role Offers

• Competitive salary $60–85K depending on experience.
• Bonus potential tied to performance.
• Clear growth path as the franchise opens multiple new locations.
• Supportive ownership group focused on development and long‑term success.
• Opportunity to lead openings and potentially move into multi‑unit leadership.

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