Location: Eastern Shore, MD

Salary: $60,000 – $65,000

Gecko Hospitality is partnering with a premier luxury waterfront resort located on Maryland’s Eastern Shore to identify an experienced and service-driven Guest Services Manager.

This Forbes-rated destination resort offers a refined Chesapeake Bay experience featuring golf, spa, marina access, sailing excursions, curated guest programming, and elevated dining. The property is recognized among the top resorts in the Mid-Atlantic and is known for delivering highly personalized, experiential luxury hospitality.

We are seeking a dynamic hospitality leader who thrives in a luxury resort environment and is passionate about developing teams, elevating guest experiences, and driving operational excellence within Front Office and Guest Services.

Position Overview

The Guest Services Manager will oversee Front Desk, Bell Services, and Concierge operations while serving as a key leader within the Rooms Division. This individual will ensure seamless guest arrival and departure experiences, maintain strong service standards, and contribute to revenue and labor performance goals.

This role is ideal for a hospitality professional seeking growth within an upscale resort setting while gaining exposure to financial oversight, forecasting, and leadership development.

Key Responsibilities

• Lead and develop Front Desk Agents, Bell Staff, and Concierge teams
• Ensure luxury-level guest engagement and service recovery excellence
• Oversee daily guest service operations in a high-touch resort environment
• Maintain room inventory accuracy, rate management awareness, and occupancy forecasting support
• Monitor labor costs and support adherence to annual budget targets
• Review monthly P&L statements related to the Rooms Division
• Partner closely with Housekeeping and Maintenance to coordinate daily operations
• Implement training programs, coaching initiatives, and associate recognition plans
• Lead by example in delivering elevated guest interactions and professional service standards
• Drive guest satisfaction scores, online reputation management, and service consistency

Qualifications

• Previous hotel or resort Guest Services or Front Office leadership experience required
• Luxury, boutique, or destination resort experience strongly preferred
• Demonstrated ability to develop and mentor hospitality teams
• Strong understanding of room inventory, ADR strategy, and occupancy management
• Financial acumen including labor control and budget management
• Proficiency with hotel property management systems
• Excellent communication skills and professional presence
• Ability to work a flexible schedule including evenings, weekends, and holidays

Compensation Package

• Competitive base salary of $60,000 – $65,000
• Comprehensive medical, dental, and vision benefits
• 401(k) with employer match
• Paid time off
• Professional development opportunities within a luxury hospitality portfolio
• Career growth within an award-winning destination resort environment

If you are a motivated hospitality leader who thrives in luxury guest service operations and is ready to advance your career in an upscale resort setting, we encourage you to apply.