Tasting Room Supervisor

Temecula, CA

Full Time, On Site

Confidential Search

Compensation: $27.00 per hour

Overview

A well established winery and hospitality destination in Temecula Wine Country is seeking a Tasting Room Supervisor to support daily tasting room operations and deliver exceptional guest experiences.

This role provides floor leadership in a fast paced, guest focused tasting room environment. The Tasting Room Supervisor helps ensure service standards are consistently executed while supporting sales initiatives, wine club growth, and team development.

The ideal candidate has strong hospitality instincts, enjoys engaging with guests, and brings a combination of sales awareness, leadership presence, and operational discipline to the tasting room floor.

Schedule

Wednesday through Sunday

Must be available to work weekends, holidays, and peak seasons

Flexibility required to support business needs

Benefits

Medical

Dental

Vision

401k with company match

Life insurance

Hospital confinement coverage

Pet insurance

3 weeks paid time off

8 paid holidays including birthday benefit

Position Overview

The Tasting Room Supervisor supports daily tasting room operations by providing leadership on the floor, coaching associates, and ensuring the guest experience reflects the brand’s hospitality standards.

This role works closely with the tasting room management team to support sales performance, wine club enrollment, retail presentation, and smooth shift execution.

Key Responsibilities

Guest Experience and Hospitality Leadership

Serve as a visible leader on the tasting room floor ensuring a warm, welcoming, and consistent guest experience

Support service recovery by addressing guest concerns quickly and professionally

Maintain high standards for guest engagement, service pacing, and overall hospitality experience

Sales Performance and Wine Club Growth

Support daily and monthly tasting room sales goals through floor leadership and team coaching

Encourage wine club sign ups by ensuring associates clearly communicate membership benefits

Coach team members on suggestive selling, wine education, and upselling opportunities

Retail Presentation and Merchandising

Maintain strong retail presentation standards including stock levels, signage, organization, and display presentation

Ensure tasting room retail areas remain guest ready and visually aligned with brand standards

Support product merchandising and presentation to maximize retail sales

Team Leadership and Training

Assist with shift leadership including workflow direction, side work assignments, and break coverage

Train and coach associates on service standards, brand knowledge, POS systems, and sales expectations

Support team development through ongoing coaching and performance guidance

Operational Excellence

Ensure accuracy with POS transactions, opening and closing procedures, and cash handling

Support operational checklists and adherence to company procedures

Maintain compliance with alcohol service laws, food safety standards, and California labor regulations

Ideal Candidate Profile

Must be at least 21 years of age

2 to 3 years of supervisory experience in food and beverage or hospitality environments

Winery or tasting room experience strongly preferred

Strong sales ability and experience supporting wine club growth or membership programs

Experience working with POS systems and guest management tools preferred

Strong leadership presence with the ability to coach and guide team members

Excellent communication and guest service skills

Strong attention to detail and ability to multitask in a fast paced guest facing environment

Ability to maintain required certifications including Food Handler and Responsible Beverage Service permits where applicable