Guest Service Manager – Lancaster, PA

Lead the floor, elevate the experience, and grow your career!

Casual Restaurant

$55-60k, benefits, great hours

We’re hiring a Guest Service Manager who lives and breathes hospitality and puts guests first on every shift. As the service team captain in Lancaster, PA, you’ll run real-time dining room operations, coach a high-performing front-of-house crew, and turn great service into lasting loyalty. If you’re ready to balance celebrating wins with hands-on coaching, this Guest Service Manager role is built for you.

What You’ll Own

Team Leadership

• Performance Management: Lead FOH operations with elite standards and give real-time feedback that keeps service sharp
• Coaching & Development: Mentor staff to raise service quality, lead performance reviews, and manage progressive discipline when needed
• Culture Driver: Model our mission in every guest and teammate interaction and set the tone for the shift

Guest Excellence

• Experience Oversight: Execute service standards that exceed expectations and build brand loyalty in Lancaster, PA
• Conflict Resolution: Step in on complex guest concerns and support your team with calm, expert solutions
• Revenue Promotion: Spot opportunities for upselling, leverage guest feedback, and drive social media engagement

Operations & Administration

• Operational Mastery: Maintain full proficiency across all FOH stations and procedures
• Growth Focused: Drive revenue by managing guest feedback channels and monitoring social engagement
• Operations: Oversee opening/closing procedures with strict adherence to standards
• Administration: Use tech to manage schedules, timecards, performance reviews, and ordering with high accuracy

What You Bring

• Experience: 4+ years of management in a high-volume setting. Hospitality leadership and POS proficiency preferred
• Communication: Exceptional verbal and written skills. You can rally a team and handle guests with professionalism
• Traits: Detail-oriented, self-motivated, and proactive. You prioritize well and solve challenges fast
• Availability: Flexible schedule required, including evenings, weekends, and holidays
• Technology: Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel), HRIS platforms for scheduling/timesheets, and reservation systems

Ready to lead service excellence as a Guest Service Manager in Lancaster, PA?

Apply today: Send your resume to nate@geckohospitality.com