Job Title: Operations Manager

Department: Event Production

Job Type: Full Time

Classification: Exempt Salary

In this role, you will play a pivotal role in ensuring

exceptional customer service, optimizing team performance, and

driving business growth. Other responsibilities include support

of all Audio Visual aspects to ensure a successful event.

Responsibilities:

• Lead and manage daily floor operations:

o Oversee technicians, ensuring timely and efficient equipment

delivery and service as per client and hotel specifications.

o Schedule technicians weekly based on the needs of the hotel, or

other needs.

o Delegate tasks and manage workflow for optimal efficiency.

o Maintain accurate and complete daily equipment sheets.

• Inventory control:

o Implement and maintain effective inventory control procedures to

ensure proper stock levels, safety, security, and equipment

quality.

• Customer service excellence:

o Mentor and supervise staff to deliver outstanding service,

maximizing client satisfaction and onsite revenue through

upselling opportunities.

o Build strong working relationships with internal and external

clients, team members, neighboring properties, and vendors.

o Address guest concerns directly, ensuring their needs are met and

equipment functions properly.

o Uphold and project a professional image according to SBMG

standards and ensure team adherence to these standards.

• People development and training:

o Create and foster a positive work environment aligned with

company core values.

o Lead, motivate, and develop a team of talented technicians and

operational support staff.

o Champion and drive professional development and training

initiatives to enhance business acumen, technical knowledge, and

service delivery.

o Ensure team members are proficient in relevant company software

and systems.