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Front Desk Manager | Hospitality

Location: New York New York

Salary: $85,000 - $100,000

Posted Date: 07.08.2025

Employment Type: Permanent

Job ID: 49155020

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Job Description

Front Office Manager
New York, NY

We are seeking an experienced and dynamic Front Office Manager to lead the welcome experience at a boutique luxury property in Manhattan. This leadership role is pivotal in shaping first impressions, ensuring guest satisfaction, and maintaining seamless front-of-house operations in a refined hospitality environment. The ideal candidate brings a sophisticated presence, strong emotional intelligence, and a passion for delivering world-class service. You will oversee daily operations of the front desk and concierge, coach and inspire a guest-centric team, and uphold the highest standards of discretion, efficiency, and professionalism.

Key Responsibilities

Champion a culture of elevated hospitality and impeccable service across all touchpoints
Supervise front-of-house operations including check-in/check-out, concierge services, and guest relations
Ensure the privacy, security, and comfort of all guests and staff
Resolve guest issues with grace, urgency, and creativity, maintaining a solutions-first mindset
Lead, mentor, and support a high-performing team, setting clear expectations and fostering continuous development
Partner with senior management on operational strategies, training, and brand standards
Monitor performance metrics and guest feedback to drive improvements and personalize the guest journey

Qualifications

5–7 years of progressive experience in luxury hospitality, including 2+ years in a front office leadership role
Strong understanding of front desk systems and workflows; Opera or similar PMS experience preferred
Bachelor's degree in Hospitality Management or a related field is advantageous
Exceptional communication, leadership, and interpersonal skills
Flexible availability, including weekends, evenings, and holidays; occasional travel may be required
Multilingual abilities are a plus

If you have the experience, professionalism, and passion for luxury hospitality, we invite you to apply today and be part of something extraordinary.

Apply now