Regional Operations Manager – Commercial Cleaning 

Our organization, a prominent provider of Commercial Cleaning Services with a nationwide presence, is searching for a seasoned and visionary Regional Director to oversee operations across Massachusetts from Boston to Springfield. As the face of our business in Massachusetts, this pivotal leadership position plays a vital role in enhancing service delivery, maintaining client relationships, and optimizing operational performance. The Regional Operations Director will guide and inspire a skilled team of client supervisors and personnel, ensuring their efforts align with the company's core values and strategic goals.

Key Responsibilities:

·        Build and maintain strong relationships with clients, acting as a primary point of contact for regional accounts.

·        Oversee day-to-day operations across multiple facilities to ensure high-quality service delivery.

·        Develop and implement operational strategies to meet performance goals, budgets, and client expectations.

·        Conduct regular site visits to monitor standards and identify areas for improvement.

·        Treat our employees fairly and with respect

·        Address client concerns promptly and ensures satisfaction with services provided.

·        Identify opportunities to expand client partnerships and enhance service offerings.

·        Develop and manage regional budgets, ensuring profitability and cost efficiency.

·        Analyze operational and financial performance, addressing any inefficiencies.

·        Ensure all facilities adhere to health, safety, and regulatory compliance standards.

·        Implement policies and best practices to maintain a safe environment for employees and clients.

Qualifications:

·        Communication is key in this role, candidates must be able to write, read, speak and think in English with the ability to communicate verbally in Spanish

·        A high Emotional Intelligence (EQ) with the ability to read non-verbal cues from our clients

·        Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).

·        Leadership experience in Commercial cleaning.

·        2+ years of Multi-unit leadership experience in facilities management, operations, or a similar role.

·        Exceptional organizational and multitasking skills, with a solutions-oriented approach.

·        Strong interpersonal and communication abilities to engage with teams and clients effectively.

·        Proven track record of driving results, managing budgets, and improving operational efficiency.

·        MUST BE proficient with Microsoft Office – Word, PowerPoint, Excel, Outlook

·        The ability to bounce back and forth between operations and Admin.

Benefits;

·        Medical, Dental, Vision Insurance

·        401K with Company match

·        3 weeks paid vacation

·        Personal time

·        Milage reimbursement program for daily travel

Qualified candidates interested in an interview should apply today with an attached resume and cover letter.